Implementation Director at Mom's Meals

The Director of Implementation is responsible for leading the successful onboarding of new customer partnerships and strategic initiatives at Moms Meals ensuring timely high-quality execution that aligns with organizational goals. This role will own the end-to-end implementation process from scoping and planning through execution stabilization and transition into long-term program management. The Director will also oversee the Implementation and Sales Support team ensuring alignment between pre-sales activities customer onboarding and long-term program success.This is a highly cross-functional leadership role requiring strong project and program management expertise exceptional communication skills and the ability to build trusted relationships with customers and internal stakeholders alike.Position Responsibilities may include but not limited toLead the planning execution and delivery of customer implementations including new health plan government and community-based partnershipsDefine implementation strategy scope success measures resource plans timelines and risk management plansServe as the primary point of accountability for implementation outcomes ensuring alignment with customer expectations and organizational objectivesPartner with internal teams (Operations IT Finance Sales Customer Success Clinical etc.) to deliver seamless and scalable implementationsFacilitate executive-level steering committees and provide transparent status reporting on milestones issues and risksDevelop and continuously improve implementation frameworks playbooks and best practices to increase efficiency and scalabilityCollaborate with business development and product teams to identify and address customer demands that require new products or changes to existing productsManage and mentor the Implementation and Sales Support team fostering a culture of accountability collaboration and professional growthAlign team priorities with organizational goals ensuring smooth coordination between sales implementation and customer success functionsBuild team capacity and capabilities to support growing business demand including hiring training and development of staffSet and monitor individual and team performance metrics ensuring high-quality delivery and continuous improvementServe as an escalation point for customer and internal issues during pre-sales and implementationTransition implemented programs into steady-state operations while maintaining oversight of performance customer satisfaction and contractual commitmentsEstablish governance structures and performance dashboards to track ongoing program success identify risks and resolve escalationsManage long-term strategic programs or enterprise-wide initiatives beyond initial implementation ensuring delivery of sustained valueCollaborate with Customer Success and Account Management teams to identify growth opportunities within existing programsDrive continuous improvement initiatives in partnership with operational leaders to enhance program quality scalability and member experienceLead program reviews with customers and internal leadership to ensure accountability to program goals KPIs and compliance requirementsRequired Skills and ExperienceBachelors degree in Business Healthcare Administration Operations or related field10 years of experience in program/project management implementation or customer delivery roles with at least 5 years in a leadership capacityProven track record of successfully managing complex enterprise-level implementations in healthcare food-as-medicine or related industriesExperience managing and developing high-performing teams with a focus on implementation and/or sales support functionsStrong knowledge of program governance performance measurement and change management best practicesExceptional communication facilitation and stakeholder management skills across technical and non-technical teamsAbility to thrive in a fast-paced growth-oriented environment and balance strategic thinking with executional detailLeadership & Influence: Inspire and motivate cross-functional teams and direct reports to deliver resultsStrategic Thinking: Balance short-term execution with long-term vision and scalabilityCustomer-Centric Mindset: Champion customer satisfaction and long-term relationship successOperational Excellence: Drive continuous improvement in processes systems and delivery modelsTeam Development: Build talent pipelines and support career development within the teamAdaptability: Comfortable navigating ambiguity and change in a rapidly evolving industryPreferred Skills and ExperienceMasters degree Physical RequirementsRepetitive motions that include the wrists hands and/or fingersSedentary work that primarily involves sitting remaining in a stationary position for prolonged periodsVisual perception to perform job including peripheral vision depth perception and the ability to adjust focusWe may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.Required Experience:Director Key Skills Academics,Apache Tomcat,Dcom,Fabrication,Banking & Finance,Filing Employment Type : Full-Time Experience: years Vacancy: 1