Implementation EngineerSystems Administrator at infinIT.us

System Engineering Team Member-------Job SummaryinfinIT is seeking a highly skilled and motivated Networking Systems Administrator and Implementation Technician. This position is responsible for implementing managing and maintaining business client computer networks workstations servers cloud infrastructure VOIP phone systems broadband circuits and other client technical infrastructure. This role requires a proactive problem solver with strong technical skills and the ability to collaborate with other technical teams. This position is in-office not remote.Find a Passion Not a JobWe are highly selective in who we hire. infinIT hires winners who have a proven track record of excellence in supporting enterprise Information Technology infrastructure. Our employees are passionate about providing the information technology required for our clients to excel. If you share our passion please join our team.Please ONLY apply for this position if you are:a professional with impeccable integrityconstantly striving for excellencea strong team playerdedicated to learning improving and growing your skillshumbly confident in your abilitiesJob DescriptionGENERAL SUMMARY: This position is located in Cleveland Oh.We are looking for highly experienced technicians to join our service team. This role consists of approximately 50% on-site support and 50% in-office and remote support. All candidates must be able to provide friendly customer service using remote management applications telephone and email tools as well as provide IT support services with the highest level of integrity while adhering to our Core Values. Essential Duties and Responsibilities: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.Support clients in a Windows Domain InfrastructureStrong Troubleshooting skills in Windows Desktop Strong troubleshooting skills in Windows Server Active DirectoryTroubleshooting hardware such as servers desktops laptops printers telephones and mobile devicesIntermediate to advanced knowledge of WAN and LAN connectivity routers switches and firewallsRemote Support using remote connectivity toolsImplement client infrastructure design and upgrade projectsInitiate preventative maintenance work and/or diagnostics on computers and peripheralsAssist in determination of technology requirementsWork independently with limited supervision and directionEstablish and maintain effective working relationships with clients IT Staff and vendorsReal-Time daily Time Tracking and detailed system documentation in ConnectWiseSelf-motivated with the ability to work in a dynamic environmentAbility to effectively prioritize and execute tasks in a fast paced high-pressure environmentCommunicate with clients in a positive manner as required keeping them informed of incident progress and notification of impending changes or agreed-upon outagesEngineer Reports to: Service ManagerGeneral Summary:Network Engineers are strong in all the most common and popular networking addition to strong technical aptitudes this person is a powerful communicator. This person should be prompt and/or know the importance of communicating ETAs to clients. This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems. Position Responsibilities: Server Operating SystemsInstallation configuration and troubleshootingConfigure file and print servicesBasic administration including add/remove users and groups configure file permissions check event logs configure and restore from backupRequired: WindowsTroubleshooting and configurationConfiguration of standard POP SMTP & Exchange clients including OutlookInstallation configuration troubleshooting and customization of MS Office Suite applications per customers preferencesSolid understanding of and ability to install configure and test workstation hardware including video cards NICs sound cards hard drives and PDAsOther Preferred Technical KnowledgeSolid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivityExperience with and understanding of routers and firewallsUnderstanding of relationship between switches patch panels and connecting nodes to a networkUnderstanding of DNS servicesUnderstanding of High Availability / Load Balancing solutionsOther ConsiderationsDAILY time entry accounting for at least 8 hours in the form of Resolution Notes in Service TicketsMonthly billing should be at least 75% or more of a typical month of about 170 hours availableRegular and timely completion of Minimum Documentation Standards for each clientOn-going self-training to preserve professional viability is a mustExecution and conclusion of projects on-time and/or successful management of client expectations when targets cannot be metGood communication with Account Managers and Service Manager with regards to events and changes transpiring at client sitesTakes ownership of tasks and follows through to ensure complete resolutionTakes a personal interest in and responsibility for quality of work they perform or are associated withAbility to pay close attention to detail while performing technically detailed tasksAbility to deal effectively with stressful situationsAbility and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team membersAbility to provide accurate time estimates for how long a task will takeUnderstands that the success of individuals is measured by the success of their teamsAbility to quickly learn new technologies through the use of self-study materials and intuitionEnjoys helping people to the extent that no problem is considered mundane no matter how simple the solution (i.e. -- Susie cant print)Enjoys sharing information supporting others and working on a team to achieve team goalsGeneral QualificationsThis position requires strong communication troubleshooting planning and execution skills. Preference will be given to candidates with college degrees and/or current vendor certifications. All candidates must have reliable transportation with a drivers license and vehicle insurance.Additional Duties and Responsibilities:Fast turnaround of customer requestsEstablish and maintain effective working relationships with clients IT Staff and vendorsWork with the Service Manager when escalating service requests that require higher level supportManage time well and perform multiple tasksEnter all work real time as service tickets into ConnectWiseWork EnvironmentPhysical requirements include the ability to lift/carry up to 35-40 pounds occasionally visual acuity speech and hearing hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing sitting walking climbing crawling bending stooping crouching kneeling pushing pulling reaching twisting balancing repetitive motion and squatting to perform the essential functions. Subject to exposure to variations in extreme heat and cold.This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties functions and responsibilities may vary based on the specific tasks assigned to the position.Additional InformationCandidates must have a vehicle and drivers license. The ability to pass criminal and credit background checks is a must.Hours:Primary Hours are 8:00 AM to 5:00 PM Monday through FridayRequired occasionally to work after business hours to include holidays nights and weekendsRequired to participate on the On-Call rotation schedulePlease include a list of your current certifications with year received and salary requirements.Required Experience:Unclear Seniority Key Skills Computer Science,Active Directory,Computer information Technology,PowerShell,OS,Windows,Database,SCCM,Linux,SAN,Troubleshoot,Backup,Setup,Technical Support,UNIX Employment Type : Full-Time Experience: years Vacancy: 1