Implementation Manager at Brellium

About BrelliumBrelliums mission is a big one to improve the standard of care across the US healthcare system. Weve built AI-powered technology that helps healthcare providers deliver safer higher-quality care - starting with the first real-time medical review platform built to fix clinical and compliance risks before they impact patients.Each year 1 in 20 people in the U.S. experiences a medical diagnostic or compliance-related mistake. Most providers lack the time staffing and tools to mitigate these issues - so they go unnoticed impacting care quality and increasing clinical and financial risk.Brellium is building the AI-powered platform that helps providers deliver safer more consistent care by mitigating risk early and aligning patient visits with clinical best practices. Our goal is to give every provider in the U.S. the tools to deliver clinically excellent data-driven care - at scale.Brellium was founded in 2021. Since then weve grown to serve over 250000 providers across all 50 states who use Brellium to take better care of their patients and ensure data-driven compliant care. Were a Series A company with over $16MM in funding from First Round Capital Left Lane Capital and Menlo Ventures.We are seeking an Implementation Manager to help our behavioral health ABA (autism care) hospice home health and nutrition customers implement our AI product. You will work with the CSuite of enterprise companies daily to help them best use Brellium.This role might be for you ifYou are a hard worker eager to contribute to cutting-edge technology and thrive in a collaborative team setting. Youre enthusiastic about joining a small energetic team in the heart of New York City (Flatiron). Youre excited about the intersection of AI and health tech and want to be part of a forward-thinking company. You are a creative problem solver with a deep understanding of people and strong communication skills. You thrive in a fast-paced in person work environment enjoy collaborating with both customers and engineering teams and want to make a difference in peoples lives.What Youll DoAs an Implementation Manager you will manage a strategic portfolio of healthcare customers with a total book of business of >$0.5MM in ARR. This role requires strong enterprise relationship management skills the ability to own technical projects from end to end and the ability to navigate complex organizations at the executive level. Your key responsibilities include:Project Management:Develop project plans to implement Brelliums core offerings with our new customers by scoping their technical and clinical implementation needs overall milestones and constraints and forecasting actionable steps towards helping our customers realize valueLead kickoff implementation and go-live meetings with Clinical Teams and develop relationships with C-suite healthcare executives through regular communication and engagementParticipate in Quarterly Business Reviews with executive stakeholders to demonstrate value and align on strategic initiativesCross-Functional Leadership:Partner with the CTO and Engineering teams to influence product roadmap based on customer needs and market opportunitiesCollaborate with Marketing and Go-to-Market teams to develop compelling case studies and showcase customer success storiesWork with Customer Success Leadership to develop and enforce best practices around implementationBreakdown of core activities:Initial implementation meetings backlog meetings workflow meetings & go-live meetings including prep pre-reads & follow-ups for allSolutioning for customers with technical needs including API integrations EMR connections and new product developmentProject management for go-live process (planning & execution)Working with engineering customer on clarifying requirements and implementing feedbackDeveloping customer facing content for implementation meetings and knowledge base referencesDeveloping scalable process for customer implementation from contract signature to go-liveWhat Were Looking For4 years of Enterprise Customer Success or Account Management experience working with Enterprise Customers at an early stage startup or Management Consulting or Project Management experienceExperience developing relationships with C-suite stakeholdersExperience owning projects from end to endStrong customer-facing and presentation skillsStrong organizational skillsEnthusiasm for customer facing work & excellence in the product spaceExtreme sense of ownershipLive in NYC or can move within the next 30 days.Dont worry if you dont tick every box we still would like to hear from you. We are building a diverse and balanced team that complements each other while covering the critical skills and experience.Bonus points:Proven experience in software product developmentHealthcare technology or account management experiencePrior coding or software development experienceHubspot (CRM) experienceCompensation:$100000$150000 per yearWe are committed to offering a comprehensive and competitive total rewards package including robust health benefits commuter benefits and meaningful ownership opportunities through equity. Compensation decisions are made holistically ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.Benefits offered include:401(k) Retirement Savings PlanEquity CompensationDinner Provided via DoorDash & stocked kitchen for NY employeesMedical Dental and Vision coverageHSA / FSA11 paid holidays each yearUnlimited PTOTraining and professional developmentHybrid Work Schedule (4 days onsite 3 if located > 1 hour away)What it means to be One of UsBias to Action: Brellium teammates do not wait to make reversible decisions or seek unnecessary approval. We quickly decide and move forward. If the decision was incorrect we quickly reverse it and move forward.Thinks for themselves: Brellium teammates do not take things at face value. We ask why until base truth is reached. If a better solution is present Brellium teammates use it regardless of status quo.Negative Maintenance: The opposite of high maintenance isnt low maintenance - its negative maintenance. Brellium teammates are poised under pressure self-motivated self-improving self-disciplined self-aware and non-defensive.Expect Excellence: We hold ourselves to exceptionally high and continuously rising standards. We strive for thoughtfulness in our decision making and for speed and quality in our execution. We acknowledge trade-offs and communicate proactively.Communicate with Clarity: Brellium teammates communicate concisely directly and purposefully. We optimize for ensuring our points are easily understood the first time.We are aware of fraudulent job offers claiming to be from Brellium. All legitimate communication comes from or and we will never ask for money or sensitive personal information as part of our hiring process. If there are any questions please direct them to Required Experience:Manager Key Skills Business Development,Project Timelines,Business Process,Customer Service,Client Expectations,Account Management,Salesforce,Client Relationships,Project Management,ERP,Java,Client Service,Consultants,Management System,Procedures Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 140 - 180