Incident Response Lead at Peraton

ResponsibilitiesWe are looking for an Incident Response Lead.This individual will join our team that delivers trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence space cyber defense civilian health and state and local markets.Roles and Responsibilities:Collect and analyze event information and perform threat or target analysis duties.Provide operations for persistent monitoring on a 24/7 basis of all designated networks enclaves and systems.Interprets analyzes and reports all events and anomalies in accordance with Computer Network directives including initiating responding and reporting discovered events.Manages and executes first-level responses and addresses reported or detected incidents.Reports to and coordinates with external organizations and authorities.Coordinates and distributes directives vulnerability and threat advisories to identified consumers.Provides daily summary reports of network events and activities and delivers metric reports.Provides detection identification and reporting of possible cyber physical and communications threatPerforms cyber physical and communications incident trend analysis and reporting functionsCharacterizes and preforms analysis of potential threat activitiesPerforms Cyber Physical and Communications triage and make proper recommendations which enable expeditious remediationInteract with government Program Manager for the service desk regarding operational issuesEnsure timely and effective response to internal and external mission partnersFollow the appropriate incident escalation and reporting proceduresSeek to improve the quality productivity and culture of the service desk environmentCoordinate distribution of incidents and service requestsConduct effective shift transition actions and proceduresDuties may also include but are not limited to identifying logging categorizing performing initial triage routing and resolving incidents and requestManage the lifecycle of incident and request tickets in accordance with interface agreements performing customer relationship management activities with mission partners internal coordination and follow up for distributed actions and compliance with defined processes procedures work instructions and program requirements.QualificationsBasic Qualifications:Bachelors degree and 8 years of experience or 12 years with a HS Degree/Diploma.Experience in WATCH Operations Center or Security Operations Center (SOC) Knowledge and understanding of customer service techniques.Experience in using the Remedy and ServiceNOW ticketing suiteA willingness to learn new tools and technologies and take on new responsibilities as assignedMust be a US Citizen.Must be able to obtain and maintain the required agency clearance.Preferred Qualifications:Experience working with a customer service oriented environmentExperience providing service desk/call center support Knowledge of Microsoft Office suiteSecurity certificationCustomer and detail oriented and possess good decision-making abilityPeraton OverviewPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.Target Salary Range$86000 - $138000. This represents the typical salary range for this position. Salary is determined by various factors including but not limited to the scope and responsibilities of the position the individuals experience education knowledge skills and competencies as well as geographic location and business and contract considerations. Depending on the position employees may be eligible for overtime shift differential and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer including disability and protected veterans or other characteristics protected by law. Key Skills Children Activity,Apprentice,Advertising,Gallery,IT Software,Barista Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 86000 - 138000