Information Technology Help Desk (Marysville) at Robert Half

Duration: long term contractJob ResponsibilitiesProvide first contact support of incoming requests to the service desk via telephone, web portal, and chat to ensure courteous, timely, and effective resolution of end-user issues.Respond to enterprise connectivity issues in an analytical and methodical documented mannerBuild rapport and elicit problem details from service desk customers.Prioritize incidents and service requests according to defined processes to meet defined SLAs.Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.Use remote tools and diagnostic utilities to aid in troubleshooting.Identify and learn appropriate software and hardware used and supported by the organization.Work as an effective team member