Information Technology Support Specialist, College of Earth and Mineral Sciences at The Pennsylvania State University

APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty staff technical service or student) please login to Workday to complete the internal application process. Please do not apply here apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State please login to Workday to complete the student application process. Please do not apply here apply internally through Workday.If you are NOT a current employee or student please click Apply and complete the application process for external applicants.Approval of remote and hybrid work is not guaranteed regardless of work additional information on remote work at Penn State seeNotice to Out of State Applicants. POSITION SPECIFICSThe College of Earth and Mineral Sciences at Penn State is home to world-class research and teaching in earth sciences energy and materials. Our Academic IT group plays a critical role in enabling this mission by providing reliable cutting-edge technology support to faculty staff and students. We are seeking an Information Technology Support Specialist who is passionate about problem-solving and delivering exceptional service in a dynamic academic environment.KEY RESPONSIBILITIES Provide technical support for Windows and macOS desktops and laptops peripherals AV equipment and other hardware/software.Configure computers manually and using automated deployment tools.Support common applications including Microsoft Office Adobe Creative Suite and others.Assist with Android and Apple iOS devices.Deliver remote support via telephone email and tools such as Remote Desktop or Splashtop.REQUIRED QUALIFICATIONSStrong understanding of Microsoft Windows in an Active Directory environment; Penn State Enterprise Active Directory experience preferred.Ability to troubleshoot macOS systems.Working knowledge of TCP/IP and common network protocols.Excellent written and oral communication customer service and problem-solving skills.Ability to work independently and collaboratively in a diverse environment.Strong organizational skills and ability to multi-task.MINIMUM EDUCATION WORK EXPERIENCE & REQUIRED CERTIFICATIONSGeneral Equivalency Diploma (GED) or High School (HS)
2 years of relevant experience; or an equivalent combination of education and experience accepted
Required Certifications:
NoneBACKGROUND CHECKS/CLEARANCESEmployment with the University will require successful completion of background check(s) in accordance with University policies.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.SALARY & BENEFITSThe salary range for this position including all possible grades is $46400.00 - $67300.00.Salary Structure - Information on Penn States salary structurePenn State provides a competitive benefits package for full-time employees designed to support both personal and professional addition to comprehensive medical dental and vision coverage employees enjoy robust retirement plans and substantial paid time off which includes holidays vacation and sick time. One of the standout benefits is the generous 75% tuition discount available to employees as well as eligible spouses and children. For more detailed information please visit our Benefits Page.CAMPUS SECURITY CRIME STATISTICSPursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. The ASR is available for review here.EEO IS THE LAWPenn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact .The Pennsylvania State University is committed to and accountable for advancing equity respect and belonging. We embrace individual uniqueness as well as a culture of belonging that supports equity initiatives leverages the educational and institutional benefits of inclusion in society and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the universitys teaching research and service mission.Federal Contractors Labor Law PosterPA State Labor Law PosterPenn State PoliciesCopyright InformationHotlinesRequired Experience:IC Key Skills Computer Hardware,IT Experience,Network Administration,Network Support,LAN,Computer Networking,Computer Skills,Windows,Sharepoint,Teaching,Operating Systems,Leadership Experience Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 46400 - 67300