Information Technology Technician I at Buncombe County

This job posting expires at 11:59PM onDecember 28 applications can be submitted after 11:59PM onDecember 28 2025.Job Title:Information Technology Technician IDepartment:Information TechnologyExternal Hiring Range:24.71-29.29Compensation Grade:2101Pay Range:$24.71 - $35.64Posted Internally and ExternallyBuncombe County offers in-office hybrid and remote positions. Employees in positions that are approved for remote work must work at a location within a 2-hour drive from the positions assigned Buncombe County facility.We are seeking a dedicated and customer-focusedInformation Technology Technician Ito join our IT support team. This role is part of a 7-person team reporting directly to the Service Desk Manager. The technician will provide first-level technical support to end users ensuring timely resolution of hardware software and network issues.Key Responsibilities:Provide general IT support for desktops laptops mobile devices printers and other peripherals.Respond to service desk tickets and walk-up requests in a professional and timely manner.Troubleshoot and resolve issues related to Windows OS Microsoft Office email and other enterprise applications.Assist with user account management including password resets.Participate in a rotating on-call schedule (one week per month) to support after-hours IT needs.Document support activities and solutions in the ticketing system.Collaborate with team members to escalate and resolve complex issues.Typical Work Schedule:Adheres to assigned work schedule as outlined in the Department and County attendance policies and procedures.Position is required to be part of a 24/7 on call rotation team.Regular predictable attendance is essential*Note: This position has been identified as an emergency essential position and as such employees in this position may be needed to work including after-hours weekends and during a public emergency (to include but not limited to: floods ice storms disease outbreak terrorist attack etc.).Purpose of the position:This primary purpose of this position is to provide a wide range of basic services to support fix and maintain the hardware and software of the organizations computer systems.Minimum Education Training and/or Experience (required at time of hire):Associates degree in computer science or related field and a minimum of two (2) years of experience in information systems support; or an equivalent combination of education and experienceAdditional Training and Experience: Certifications offered by Microsoft and CompTIA are preferred.License or Certification Required by Statute or Regulation: Valid drivers license is required.Physical Requirements:The work is primarily medium work requiring exerting up to 50 pounds of force occasionally and/or up to 30 of force frequently and/or up to 10 pounds of force to move objects. Additionally the following physical abilities are required: balancing climbing crawling crouching feeling fingering grasping handling hearing kneeling lifting mental acuity pulling pushing reaching repetitive motion speaking standing. Stooping talking visual acuity and walking/mobility. While most work is completed in an office environment occasional time may be spent out of doors moving equipment or responding to work requests.Essential Functions of the position:Support all computer installations and new configurations and changes; maintain and repair computers and all related peripheral devices including moving systems removing old hardware setting up new systems and transferring all user data; maintain an inventory of installed software and manage software licensing.Maintain aticketing system and prioritize requests; Respond to service requests in person or over the phone; Set up equipment ensuring proper installation of cables operating systems or appropriate software; Install and perform minor repairs to hardware software or peripheral equipment following design or installation specifications.Work with hardware and software vendors to verify timely product delivery and assures new equipment is installed and ready to operate on schedule.Provide on-boarding support for new employees; create user accounts and manage access control based on company policy; answer user inquiries regarding computer software or hardware operation to resolve problems.Refer major hardware or software problems or defective products to vendors or Tier II or Tier III support for service occasionally having to refer to Network Engineer or Network Manager.Performs other related duties as assigned.Knowledge Skills Abilities:Knowledge of practices and procedures involved in the use maintenance and repair of computer equipment.Knowledge of and ability to articulate regulatory and compliance information.Knowledge of operation of computer equipment and accompanying technology including but not limited to monitors desktop computers printers and other external devices.Knowledge of regulations and procedures for disposal of used or outdated computer equipment.Ability to read technical manuals; research and maintain a level of knowledge of new technology and equipment.Ability to follow complex oral and written instructionsAbility to evaluate software or hardware and recommends improvements or upgrades.Ability to develop training materials and procedures or trains users in the proper use of hardware or software; trains users and develops documentation.Ability to Install and perform minor repairs to hardware software or peripheral equipment following design or installation specifications.Ability to set up equipment for employee use performing or ensuring proper installation of cables operating systems or appropriate software.Ability to assist with software installs and upgrades.Ability to work with venders and refer major hardware or software problems or defective products to vendors or senior staff for service.Ability to maintain courteous and tactful relationships co-workers and the general public.Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture one that fully engages all of our employees honoring and building on each employees unique experiences opinions and perspective.It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race natural hair or hairstyles ethnicity creed color sex sexual orientation gender identity or expression national origin or ancestry marital or familial status pregnancy veteran status religious belief or non-belief age or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment hiring assignment promotion and compensation shall not be based on any of these protected addition the County expressly prohibits any form of workplace harassment or discrimination.Required Experience:IC Key Skills Business Process,Active Directory,Customer Service,Information Technology,HIPAA,Information Security,Infrastructure,Linux,Project Management,Nist,Risk Assessments,Procedures,hardware,Data Analysis,Technical Support Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 24 - 35