Infrastructure Specialist Associate (PN ) at State of Ohio

18 months combined work experience &/or training in any combination of the following: installing monitoring/maintaining configuring upgrading &/or administering/operating a single technology domain.ORSuccessful completion of IT Apprenticeship program at designated agency.ORCompletion of associate core program in computer science or information systems.Note: the official position description on file with the designated agency is to reflect in the minimum acceptable characteristics the required technology related experience. Only those applicants possessing the required technology related experience listed in the position description are to be considered for any vacancies posted. The vacancy/job posting should also only list the required technology related experience commensurate with the position in questionJob Skills: Information TechnologyThe State of Ohio is a drug free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.Join Our Team!Accepting applications for an Infrastructure Specialist Associate position!The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.Ohio is the heart of opportunity and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:InclusionPartnershipRespectThe Division of Information Technology Services (ITS) is responsible for the safe efficient and responsible use of technology throughout the agency. ITS provides solutions that support DODD business.No additional materials will be accepted after the closing date; in addition you must clearly demonstrate how you meet minimum qualifications.Hourly wage will be paid at step 1 unless otherwise specified bycollective bargaining agreement or rules outlined in the ORC/OAC.The final candidate selected for the position will be required to undergo a criminal background check. RuleBackground Investigations for Employment outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.What will you doAt DODDS assigned Developmental Centers and/or offices answers questions from end users offers technical solutions and assistance to meet business needs of customers and presents informal mentorship opportunities to peers and/or lower-level staff via conversation observation or technical documentationOffers assistance with producing various reports for the centerReceives training on and assists higher-level specialists to become proficient in installation maintenance configuration upgrading and/or administration of hardware and software tools in a single technology domainDevelops and maintains documentationLearns and acquires customer support skills via training and assisting higher level specialists to become proficient and be able to provide Tier II III customer supportAssists higher-level specialists diagnoses analyzes and resolves issues for customer(s) in assigned technology domainGrants access maintains user accounts troubleshoots problems and upgrades softwareProvides input and suggestions to supervisor/management relative to scope of dutiesStays up-to-date regarding current and new technologies standards and techniquesReceives training and learns system security skills to promote system security and awareness by adhering to the Agencys and/or States IT security policy(s) and standardsAssists in conducting performance tuning for hardware and softwareReceives training on vendor-supplied 3rd party utilities for monitoring to become proficient in independent utilization of monitoring utilitiesInterfaces with other platforms from a hardware and/or software perspective (e.g. video conference equipment)Changes telephone system (movesaddschanges) updates speed dial assists to pull reportsSupports DC payroll department with Kronos time clock hardware configurationConfigures wireless devices to connect and operate on the network (e.g. laptops smart phones etc.)To request a reasonable accommodation due to disability please contact our ADA Coordinator by email at .At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:Medical CoverageFree Dental Vision and Basic Life Insurance premiums after completion of eligibility periodPaid time off including vacation personal sick leave and 11 paid holidays per yearChildbirth Adoption and Foster Care leaveEducation and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Required Experience:IC Key Skills Disaster Recovery,Active Directory,Production Environment,OS,Windows,AIX,Asset Management,ITIL,Linux,Perl,Java,Business Units,Uat,UNIX,Architecture Employment Type : Full-Time Experience: years Vacancy: 1