Job Description

Inside Sales Associate II

Pay Range: $-$ (based on experience)

The Inside Sales Associate II supports our dealer sales channel by providing accurate and timely orders, along with product and business information for our customers. This role serves as a key point of contact for dealer partners and plays an important part in ensuring a smooth and positive customer experience from order to delivery.

About MITER Brands

MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation's largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the , we're proud to serve our customers with integrity, innovation, and excellence.

Key Responsibilities

Provide detailed, accurate order entry and customer support for our dealer network

Review dealer orders, requests, and system-generated acknowledgements for accuracy and completeness

Communicate professionally with both external customers and internal teams regarding products, orders, and business needs

Partner closely with Outside Sales, Production, Customer Service, Credit, and Delivery teams to support the order fulfillment process

Meet performance objectives and work within established business guidelines and processes

Represent our company values and commitment to service in every customer interaction

Follow all safety policies and procedures applicable to the role

Note: This description reflects the general nature of the role and may not include all responsibilities.

Qualifications

1-2 years of customer service experience using an enterprise system (manufacturing environment preferred)

Previous window industry sales and/or customer service experience is a plus

High school diploma required

Some college coursework preferred

Strong customer service mindset with a sense of urgency

Excellent written and verbal communication skills

High attention to detail and strong organizational skills

Ability to work independently and manage deadlines in a fast-paced environment

Comfortable learning and using new systems and software

Basic math, typing, and computer skills

Team-oriented with a collaborative approach

Indoor, climate-controlled office environment

Frequent phone communication with customers and internal teams

Primarily seated role, with extended periods spent at a workstation (8-9 hours/day)

At MITER Brands, our people are at the center of everything we do. We foster a collaborative, team-oriented environment where employees are empowered to grow their careers, contribute ideas, and make a meaningful impact. As we continue to expand, we're excited to welcome individuals who share our passion for excellence and service.

What We Offer

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

- Three comprehensive Medical plan options

Prescription

Dental

Vision

- Company Paid Life Insurance

- Voluntary Life Insurance

- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance

- Company-paid Short-Term Disability

- Company-paid Long-Term Disability

- Paid time off (PTO) and paid Holidays

- 401k retirement plan with company match

- Employee Assistance Program

- Teladoc

- Legal Insurance

- Identity Theft Protection

- Pet Insurance

- Team Member Discount Program

- Tuition Reimbursement

- Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

Inside Sales Associate II at MI Windows and Doors

JOB DESCRIPTION

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