Inside Sales AssociateRepAccount Rep at Sappi Global

Overview:Inside Sales Associates oversee all aspects of the order management process for their assigned customer accounts from initial customer interest to final delivery. As an important player in the order fulfillment process Associates liaise with internal operations to ensure accurate order entry timely product availability and on-time delivery while addressing changes and issues that arise and minimizing any negative impact to customers. Associates operate as an extension of the Outside Sales team to maximize product sales deliver world-class customer service and optimize order profitability.Essential Function ResponsibilitiesViewed as a partner in our customers business ensures a quality customer experience by developing customer relationships acting as a resource for information responding quickly to requests and solving problems efficientlyEnsures that customer and order information are complete when manually entering orders or reviewing orders that are electronically submitted; verifies that customer needs for product quantity and date can be met by either inventory or production scheduling; manages the order financials including pricing upcharges pocket margin and waiver approvals to optimize order margins; follows policies which govern order fulfillmentInterfaces with the customer to manage stock holds non-confirmed orders order changes and cancellations and production and transportation delaysCollaborates with Supply Chain and utilizes knowledge of production planning freight costs and logistics to ensure that orders are delivered on time as promised; overcomes production delays and other issues which may require expediting transportation; escalates requests to the Mill as needed; works with Finance to resolve invoicing issuesPartners with Outside Sales to ensure customer satisfaction engages in selling activity such as proactive communication of Sappi information and initiative; handling recording and following up on customer quotes; use discretion to offer alternatives to retain a sale; assists with special programs; gather market intel and supports business growth at new and existing accountsStays current on Sappi and industry knowledge; participates in training and improvement projects to enhance the personal team and company capabilityQualifications:Minimum 0-2 /2-5/5-7 years of previous sales or other relevant customer-facing experience (dependent upon position)Bachelors degree preferredComfortable using SAP Microsoft Office Outlook Salesforce Sharepoint eBusiness tools and other systems necessary for the roleAttention to detailStrong Communication skillsFollows all policies procedures & practices governing Inside Sales operationsPossible travel 1-2 times a yearRequired Experience:IC Key Skills Hp Unix,Administration & Operation,Ado,IT Security,Management Administration Employment Type : Full Time Experience: years Vacancy: 1