Inside Sales Rep at Duravant

Job Details Entry Montgomery AL Full Time None Day SalesInside Sales Parts Specialist Role SummaryThe Parts Specialist Level 1 provides essential customer service quoting order processing and operationalsupport for the Repair Parts Department. This role focuses on routine high-volume tasks that ensure speedaccuracy and reliability for customers. This entry-level specialist will learn T-TEK equipment and graduallyabsorb responsibilities that relieve both the Level 2 Specialist and the Department Manager.Key ResponsibilitiesCustomer Support & Workflow Assistance Assist with monitoring the shared inbox and responding to customer inquiries. Gather information needed for accurate quoting and order creation. Communicate clearly and professionally with customers as skill level increases.Quoting & Order Creation Prepare accurate quotes using established templates and pricing structures. Convert approved quotes to orders and ensure accuracy in Acumatica. Verify stock availability lead times and shipping requirements.CRM Task Execution & Data Quality Record interactions tasks quote notes and customer updates in CRM. Maintain customer data accuracy including equipment details and order history. Execute follow-ups and reminders prompted by CRM workflows. Assist with CRM cleanup standardization and workflow optimization.Warehouse & Internal Support Communicate with warehouse staff on order status and shipping details. Provide tracking updates to customers. Support production or purchasing workflows by relaying key information.Training & Development Build knowledge of T-TEK parts equipment quoting standards and shipping processes. Progressively take on more complex quotes technical requests and customer scenarios. Support both Senior Parts Specialist and Manager during high-volume periods.Qualifications Key Skills & Competencies Willingness to learn and absorb technical information Strong communication skills Basic mechanical or industrial aptitude ERP familiarity or aptitude for learning Acumatica CRM discipline and accuracy Organization reliability and follow-through Problem-solving and curiosity Ability to handle increasing responsibility over timeKey Performance Indicators (KPIs) Quote Accuracy % Quote Creation Time Order Entry Accuracy % CRM Update Accuracy & Completion Rate Customer Communication Response Time Error Reduction / Rework Required Training Milestones Achieved Support effectiveness during peak workloads Key Skills Instrument,Business Consultancy,Cosmetology,Elevator Maintenance,AC Maintenance,Marine Services Employment Type : Full-Time Department / Functional Area: Sales Experience: years Vacancy: 1