Inside Support Intern at Dover Food Retail

Our Story:Dover Food Retail (DFR) is a leading manufacturer of Display Cases Specialty Products Refrigeration Systems Power Systems and Comprehensive Services; and leading our industry by Innovating Whats Next in glass doors and intelligent merchandising technologies that keep food safeunder brands such asHillPhoenixandAnthony.DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenuesin excess of$7 billion.DFR is built on creativity and customer-centric innovation delivered by people invigorated bya strong senseof responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING reassuring our customers that they choose the best when they choose to work with the people of DoverFood Retail.Job Title: Inside Service Support InternLocation: Conyers GAWhatwerelooking for:We are looking foran Inside Service Support(ISS) ISS team is our first point of contact for customer support for our advanced refrigeration internships are project-basedand focused on developing critical technical skills in support of the DFR InsideServiceand Field Service role willassistour remote technical supportmanagementteamwith skill and experience-levelappropriatesupport process development anddocumentationalong with creation of Knowledge Management and other tools.Whatyoullbe responsible forinthis role:The successful candidate will help drive improvements to themost critical will include but is not limited toprocesses critical to the tracking trending and improving of customer contact and issue resolution. The candidate will also critically analyze data to help drive product improvement opportunities andestablishrobust field escalationprocess& will be guided by structural goals andobjectivesandyour manager will offer coaching mentoring and direction.What are the basicqualificationsEnrollment in 4-year degree programMinimum 3.0 GPA on a 4.0 scaleAbility to work independentlyProficient with MS Office tools (Outlook Excel PowerPointetc)What are the preferredqualificationsAnalytical and conceptual thinking using logic and reason creative and strategic thinkingEffective with written and oral communicationsProblem solving being able to solve complex problems effectively and efficientlyIndustrial /Mechanical .To be a great fit for the role:Strong Business Acumen and Sound JudgementBuilds and Manages Collaborative RelationshipsResults DrivenHow We Define Our Values and Why You Should Join Our Team:The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality anddeliveringwhat we values that define Dover toall ofour key audiences: our shareholders customers prospectiveemployeesandespecially toourselves.These values must be expressed in our work and embody our actions as they form the basis by which we do our jobs makedecisionsand measure our unwavering commitment tomaintainingour values thatdefineswho we are as a Company.Collaborative Entrepreneurial SpiritWinning Through CustomersRespects and Values PeopleExpectations for ResultsHigh Ethical Standards Openness and TrustThe statementshereinare intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities duties and skillsrequired ofpersonnel so they do notestablisha contract for employment and are subject to change at the discretion of the Company.Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discriminationbased onrace color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.Required Experience:Intern Key Skills Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic Employment Type : Intern Experience: years Vacancy: 1