Guest Experience Manager (West Palm Beach) at Robert Half

The Guest Experience Manager supports the development, delivery, evaluation, and overall quality of the public programming and community outreach initiatives.The Guest Experience Manager will lead program creation and educator facilitation for existing exhibit-based experiences. They will also plan and build innovative new programs. This role also oversees the development and implementation of surveys, data collection, and evaluation tools to assess program quality, guest satisfaction, and learning impact. The position supervises and mentors Guest Experience Educators, volunteers, and interns.ResponsibilitiesResearch, develop, prepare, and deliver engaging science activities, workshops, demonstrations, and programs for guests of all ages.Create, implement, and supervise programs and daily exhibit experiences.Design and develop new programs for expansion spaces.Collaborate on special events and grant-funded programming.Communicate with community partners to support and coordinate programming.Provide a positive, inclusive, and engaging atmosphere for all guests.Oversee planning, inventory, organization, and storage of materials used in daily and seasonal programming.Manage operational needs, training, and quality standards for educator-led exhibit programs.Support off-site outreach operations and coordinate logistics for events.Develop, implement, and manage surveys, feedback tools, and data-collection methods to evaluate program effectiveness, guest experience, and learning outcomes.Collect, analyze, and report data to inform program improvements and support grant reporting.Coordinate volunteer tasks and scheduling with the Events Manager.Assist with setup and breakdown of activities, programs, and special events.Perform additional duties as assigned to support the Community Engagement & Education Department as programs expand.Requirements:Minimum of 3 years of experience in educational programming, science, or technology; bachelors degree preferred. Strong interest in public education, public speaking, and STEM/STEAM programming. Creativity, enthusiasm, and strong ability to engage guests through hands-on learning; theater experience is a plus. Comfort working with chemicals, tools, craft materials, and small animals as needed. Proficiency with computers and basic data-tracking tools; experience with survey or evaluation software is a plus.