Instructional Support Technician - Salon and Spa at InsideHigherEd

DescriptionProvide assistance along with operational and instructional support for Cosmetology related programs.Characteristic Duties and Responsibilities (include, but not limited to)ESSENTIAL DUTIES AND RESPONSIBILITIES:This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of the job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated on this description.Oversee operations of WCTC’s Style and Class Salon. Ensure proper functioning and sanitation of salon equipment, maintain cleanliness and orderliness of the Salon in compliance with health and safety standards. Assist in promoting Style and Class Salon services within and outside the college.Assist in mentoring/training Cosmetology program students which includes training students in front desk reception duties, and responding to general student questions. Monitor, maintain and manage inventory.Manage client booking software and act as the software administrator.Serve as process/program resource for Cosmetology staff and faculty.Provide direction to student workers.Assist in facilitating with service learning opportunities & events. Maintain accurate records of event attendees, attend events and assist faculty with set up for events. Be available to assist with tours or visits by prospective students and/or clients.Respond to phone calls and emails from clients and industry professionals. Monitor salon sales/revenue, generate reports for Dean, AD and instructors, maintain accurate bookings,Maintain current professional and technical knowledge in the field through professional education and activities.Participate in and contribute to assignments and special projects of a similar nature and level.Minimum QualificationsREQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:Thorough knowledge of procedures, practices, equipment and terminology related to the Cosmetology programFamiliarity with related health and safety practicesStrong interpersonal communication skills - oral, written and listeningAbility to work effectively with students and all levels of staffAbility to apply critical thinking and problem-solving skills to work processesAbility to multi-task, work on and coordinate several activities/projects simultaneously, and an aptitude to work under pressureAbility to manage time, organize and prioritize workAbility to work independently, as part of a team and/or with minimal supervisionAbility to make routine repairs and adjustments on related equipmentIntermediate level computer software application skills in word processing and spreadsheetsEDUCATIONAL AND EXPERIENCE REQUIREMENTS:Bachelor’s degreeCosmetology instructors licenseLicense in CosmetologyExperience managing, guiding and training in a full-service salonSupplemental InformationThis position supports the cosmetology department and is available to start on/or before January 31st.This position is fulltime and benefit eligible.All applicants must submit a completed application along with a current resume and cover letter. Typical hours are listed below, with some flexibility based on the needs of the department.Monday-Thursday-3:00 p.m.-9:00 p.m.Friday-1:00 p.m.-9:00 p.m.Saturday-8:00 a.m.-4:00 p.m.InterviewsSelected candidates will be invited to interview on Friday, January 9, 2026.Internal team members are encouraged to grow their careers at WCTC! To be eligible to apply for a new role, employees must be in their current position for at least six (6) months.WCTC offers a wide range of outstanding benefits. Benefits include, but not limited to:Competitive compensationComprehensive Benefits Package including health, dental, vision, life, long-term disability, supplemental life, flex spending accounts, and much moreGenerous time off and holiday scheduleEligibility in the Wisconsin Retirement System (ETF)Opportunities for professional growth and development (including tuition reimbursement, tuition waiver)Well-being activities to support personal and professional well-beingCollaborative and supportive team environmentCandidates must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available.