Intake & Authorizations Manager at Trusted Ally Home Care

Intake & Authorizations Manager

INTAKE & AUTHORIZATIONS MANAGER

About Us: Trusted Ally Home Care (TAHC) is a growing multi-state home care agency that specializes in providing nursing and home health aide services to nuclear-exposed employees in the comfort of their homes. TAHC has been serving families and loved ones since 2010. After witnessing the impact that quality home care services brought to her great-grandfather's life, our co-founder Candace Honeywell, was determined to bring the same level of care to everyone we serve. Together, with co-founder Alexander Page, they are committed to driving positive change in home health care.

Core Values

• Passion to Serve
• Be Your Best
• Bring Your Best
• Do the Right Thing
• Do What it Takes

Role Overview: The Intake and Authorization Manager leads the department responsible for patient onboarding, care access coordination, and DOL authorization packaging under the Energy Employees Occupational Illness Compensation Program Act (EEOICPA). This position manages the Intake and Authorization Coordinator and Specialist team, ensuring accurate data collection, clinical documentation readiness, and timely coordination of intake and authorization activities. While final submission of all authorizations including initials, reauthorizations, increases, and appeals - is completed by the Manager, their team ensures that each package is prepared, compliant, and complete. The Manager also oversees the department's integration of artificial intelligence (AI) tools to improve documentation workflows, increase throughput, and support financial performance. This role requires expert knowledge of DOL and EEOICPA guidelines, a strong understanding of skilled care justification, and the ability to manage and train a cross-functional team. The Manager plays a central role in cross-departmental collaboration with Clinical, BD, Recruiting, Compliance, and Legal stakeholders. By aligning intake operations with strategic priorities, this position contributes to regulatory readiness, improved patient outcomes, and long-term sustainability.

5 Major Job Functions:

1. Lead, Manage, and Drive Accountability
2. Workflow Management, Tech Integration, and Operational Efficiency
3. Authorization Submission, Quality Assurance, and Compliance
4. Cross Functional Collaboration and Regulatory Strategy
5. Intake Performance, Reporting, and Revenue Optimization

Qualifications

• Bachelor's degree in Healthcare Administration, Nursing, Health Information Management, Public Health, or a related field or equivalent combination of education and relevant experience
• 3-5 years of experience in healthcare intake, authorizations, utilization management, or care coordination within a regulated healthcare environment
• Demonstrated working knowledge of DOL EEOICPA authorization processes, including initial authorizations, reauthorizations, increases, and development responses
• Prior experience supervising or leading a small team, including task delegation, quality oversight, and day-to-day accountability
• Strong understanding of clinical documentation requirements that support skilled care justification, including LOMNs, Plans of Care, and supporting clinical records
• Experience preparing, reviewing, or submitting authorization packets where accuracy, timeliness, and compliance are critical
• Ability to manage multiple workflows simultaneously while meeting strict deadlines
• Proficiency with healthcare technology systems (CRM (Salesforce preferrable), EHRs, document repositories, trackers, and spreadsheets)
• Strong written and verbal communication skills, with the ability to coordinate effectively with clinical staff, physicians, and internal stakeholders
• High attention to detail, sound judgment, and the ability to identify issues before they escalate

Preferred Qualifications

• Prior experience directly supporting or submitting EEOICPA authorization packets
• Clinical background (RN, LPN, or comparable experience) or substantial exposure to clinical documentation review
• Experience mentoring or training staff on documentation standards and authorization readiness
• Familiarity with impairment-related testing workflows (PFTs, 6MWTs, TP coordination)
• Experience supporting audits, appeals, or development responses in a regulated healthcare program
• Exposure to workflow improvement initiatives or early-stage automation/AI-assisted documentation tools
• Comfort working cross-functionally with Clinical, Compliance, Medical Records, and Finance teams
• Experience working in a growing or changing organization where processes are still being refined

Additional Information

• Comprehensive medical, dental, vision, 401k, unlimited PTO benefits package included
• We offer a compensation of $95,000-$105,000 base salary + $5,000 sign-on bonus
• Hybrid (Colorado Based Preferred)

Compensation details: 00

PI74e91b4e5-