Intake Operational Trainer Remote at BrightSpring Health Services

Our CompanyAmeritaOverviewThe Intake Operational Trainer is responsible for educating new and existing Intake team members on Ameritas processes systems and compliance requirements. This role provides intensive training to local and regional pharmacy sites ensuring staff are proficient in referral processing insurance verification documentation standards and compliance with state federal and accreditation requirements. The Trainer supports operational consistency drives adoption of best practices and ensures Intake staff are equipped to provide timely and accurate referral management that supports Ameritas patient care and business objectives.Schedule:Monday - Friday 8:30am - 5:00pm Competitive Pay Health Dental Vision & Life Insurance Company-Paid Short & Long-Term Disability Flexible Schedules & Paid Time Off Tuition Reimbursement Employee Discount Program & DailyPay 401k Pet InsuranceResponsibilitiesDelivers structured onboarding and continuing education programs for Intake staff across pharmacy sitesProvides hands-on on-site training for new pharmacy launches expansions or remediation needsDevelops and maintains training materials SOPs job aids and e-learning modulesFacilitates refresher courses to address compliance updates workflow changes or system enhancementsEnsures all training aligns with Amerita policies HIPAA URAC/ACHC/Joint Commission standards and payer requirementsCreates and administers assessments to validate staff competency post-trainingIdentifies gaps in compliance or performance and deliver targeted corrective trainingCollaborates with Compliance and Quality teams to integrate new regulations into trainingServes as a subject matter expert (SME) on intake processes referral workflows and insurance verificationTrains staff on accurate documentation referral turnaround expectations and communication standardsConducts audits and monitoring of staff performance post-training to ensure adoption and retentionPartners with site leaders to develop strategies for improving referral accuracy timeliness and intake efficiencyContinuously update training programs to reflect operational best practices and system changesTracks and report on training participation completion and impact on performance metricsIncorporates adult learning methodologies and interactive training techniques to maximize retentionStrategizes new methods to increase knowledge retention and employee engagement during trainingQualificationsBachelors Degree in Learning and Development Business Management Healthcare or related field preferred; Associate degree or equivalent program from a two-year college or technical school or certificate program in pharmacy and/or healthcare requiredPharmacy Technician Certification or in process requiredOne to three years experience in specialty pharmacy preferredOne to three years experience in a healthcare leadership role preferredThree to five years pharmacy experience requiredCertification through the Association for Talent and Development (ATD) preferredCertified Professional in Training Management (CPTM) designation preferredHighly effective in working objectively with a diverse group of people and must demonstrate communication organizational administrative and office skillsComputer experience to include adjudication and billing software and the ability to learn the Companys software systemAbility to define problems collect data establish facts and draw valid conclusionsExcellent skills in the following areas: verbal/written communication computer/data entry/software proficiency interpersonal and relationship-building skills self- discipline attention to detail and the ability to maintain strict confidentialityAbout our Line of BusinessAmerita an affiliate of BrightSpring Health Services is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service our vision is to combine the administrative efficiencies of a large organization with the flexibility responsiveness and entrepreneurial spirit of a local provider. For more information please visit . Follow us on Facebook LinkedIn and X.Additional Job InformationBachelors Degree in Healthcare Administration Business Learning & Development or related field preferred; equivalent experience considered.Pharmacy Technician Certification (CPhT) or relevant healthcare intake experience required.35 years of experience in healthcare intake infusion pharmacy or specialty pharmacy operations.Prior training/education experience strongly preferred.Strong knowledge of insurance verification referral processing and compliance requirements.Excellent verbal/written communication facilitation and interpersonal skills.Proficient in Microsoft Office Suite and pharmacy/intake software platforms; LMS experience preferred.Ability to travel up to 6070% to pharmacy sites nationwide.Training & FacilitationCompliance & Regulatory KnowledgeOperational Expertise in Intake/Referral ManagementCommunication & Interpersonal EffectivenessAnalytical & Problem-Solving SkillsAdaptability in Fast-Changing EnvironmentsSalary RangeUSD $37.06 - $44.47 / Hour Key Skills Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 37 - 44