Intake Specialist- ABA Referrals at BrightSpring Health Services

Our CompanySpringHealth Behavioral Health and Integrated CareOverviewJoin SpringHealth Behavioral Health and Integrated Care as an Intake Specialist and become the compassionate first connection for families seeking ABA this pivotal role youll guide families through the intake and authorization process with care clarity and efficiencyhelping them take the first steps toward meaningful support.The Intake Specialist is the first point of contact for families seeking Applied Behavior Analysis (ABA) services. This role is responsible for managing all incoming referrals communicating with referral sources guiding families through the intake and authorization process and obtaining all required documents from physicians and other providers on behalf of the family. The Intake Specialist ensures a seamless supportive and timely on-boarding experience for every family while maintaining compliance with payer and organizational standards.ResponsibilitiesKey Responsibilities:Referral ManagementReceive review and process all incoming ABA referrals from physicians schools care coordinators and community partners.Contact referral sources promptly to verify referral details care needs and missing documentation.Document referral information accurately in the Electronic Health Record (EHR) and intake tracking systems.Maintain clear consistent communication with referral partners to support a streamlined referral process.Family Support & CommunicationServe as the primary point of contact for families throughout the intake process.Provide compassionate step-by-step guidance to families to explain ABA services insurance requirements time-lines and next steps.Assist families with completing intake forms consents and required administrative paperwork.Address questions regarding insurance coverage authorizations service delivery models and clinic/home-based options.Documentation & Coordination with ProvidersWork directly with physician offices and healthcare providers to obtain necessary documentation including diagnostic reports prescriptions referral forms plan of care statements and medical necessity documents.Request and track medical records or other required documentation on behalf of the family to prevent delays in assessment or treatment.Ensure all documents meet payer-specific criteria and are uploaded correctly into the EHR.Insurance Verification & Authorization SupportCollect necessary insurance information from families and assist with insurance verification processes.Work with the authorization team to ensure all eligibility checks and prior authorizations are completed.Communicate authorization status and next steps to families and internal teams.Coordination With Clinical TeamsCollaborate with scheduling and clinical leadership to coordinate assessment appointments once the intake packet is complete.Ensure clinicians have all required documentation prior to assessment.Provide timely status updates to the clinical team regarding referral progression and potential barriers.Compliance & Quality AssuranceEnsure all intake steps follow payer regulatory and organizational guidelines.Maintain accurate up-to-date documentation and detailed notes within the EHR.Protect confidential health information in compliance with HIPAA.QualificationsQualifications:High School Diploma requiredExperience working in healthcare behavioral health case management medical office or ABA requiredStrong knowledge of insurance processes (Medicaid commercialplans) highly valuedExcellent communication customer service and organizational skillsAbility to manage multiple tasks meet deadlines and work in a fast-paced environmentProficiency with EHR systems and Microsoft OfficeSuiteAbility to problem-solve and troubleshoot documentation or referralbarriers.Key Competencies:Compassionate and family-centered communicationAttention to detail and accuracyProfessionalism with both families and referral partnersAbility to build positive relationshipsStrong follow-through and time managementUnderstanding of confidentiality and HIPAA requirementsAbout our Line of BusinessSpringHealth Behavioral Health and Integrated Care an affiliate of BrightSpring Health Services offers a holistic approach and integrated care for people with cognitive developmental or intellectual disabilities who often need additional resources. The behavior analysts therapists social workers counselors and psychologists at SpringHealth combine their expertise to deliver high-quality behavioral services for clients to live more positive active and social lives. For more information please visit . Follow us on Facebook and LinkedIn.Salary RangeUSD $17.00 - $19.00 / HourRequired Experience:IC Key Skills Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 17 - 19