Integrated Case Worker I at CalHR

Position InformationApplies regulations and procedures to determine eligibility of applicants and recipients for multiple public assistance benefits; provides basic employment services to clients; performs casework management duties for both benefit and employment services and performs related duties as required.Working under close supervision Integrated Case Worker I is the entry level of the Integrated Case Worker series. Employees in this class attend training sessions and work under close supervision to learn regulations work procedures forms and public assistance and/or employment program requirements. After the initial orientation and training period on-the-job experience is provided until the employee attains and demonstrates the level of competency necessary for promotion to the working level of Integrated Case Worker II. Employees are expected to promote to Integrated Case Worker II after one year of satisfactory performance at the entry level.SUPERVISION EXERCISED AND RECEIVEDIncumbents in the Integrated Case Worker I/II classification receive supervision from a Supervising Integrated Case Worker or a Human Services Supervisor.Examples of DutiesDuties may include but are not limited to the following:(For Integrated Case Worker I duties are performed at the trainee level) Conducts group orientations and workshops to inform applicants and recipients of fundamental policies programs changes in rules individual rights and responsibilities and participation requirements; assists orientation participants complete applications and employment readiness evaluation forms for a variety of programs and servicesInterviews advises and guides a diverse population of clients to ascertain employability isolate barriers to employment evaluate need for public assistance determine benefit eligibility identify need for ancillary services/payments and authorize benefits and ancillary services/paymentsHandles crisis situations by authorizing benefits within specific guidelines or makes appropriate referrals to other staff and community resources for immediate services and assistanceConducts initial appraisal of case records to assess clients education work experience skills abilities and job interest in order to advise and guide the client in his/her transition to employment and place the client in an appropriate employment services componentAssists clients with transportation training and other ancillary needs through authorization of ancillary services/payments and/or referral to other community resources or by provision of other assistanceIdentifies clients with existing or potential social behavioral mental health substance abuse or other substantial barriers to employment for referral to other department staff or community resourcesAnalyzes financial employment family and personal information to determine and authorize initial or continuing eligibility for multiple aid programsMay develop and/or conduct classes designed to assist clients in obtaining and maintaining employment including classes in understanding the methods for seeking and securing employment enhancing their job readiness and in obtaining employment; advises participants in such matters as interview techniques how to seek work writing resumes calling employers and understanding the labor market.Interprets and explains policies rules and regulations to clients; and apprises clients of their rights responsibilities and eligibility for program participationResolves problems and discrepancies with information provided by securing documentation medical condition substantiation employment records and aid confirmation from other agenciesEnsures client application and declaration forms are completed accurately and thoroughly; obtains supporting information from clients and sources as requiredConducts diversion evaluations to identify and recommend lump sum benefits for clients with immediate job prospects where receipt of such benefits would permit continuation or acquisition of employmentDetermines when a client is not in compliance with employment program requirements and applies sanctions as mandated; and conducts client reconciliation interviews to bring clients back into conformity with requirementsUses a computer to input client information through an automated system.Organizes and manages client caseload taking required action within specific time limits established by regulation and local policyMaintains case record files modifies client employment plan and eligibility files as necessary and monitors client compliance with program standards and agreementsConsults with and coordinates case management with other staff and service providersMay serve as one-stop assistant to assist and guide the public in applying and understanding the resources and available servicesMay conduct field visits to complete application interviews monitor client progress and compliance with their Welfare-to-Work PlansEMPLOYMENT STANDARDSNote: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.Knowledge of: Regulations and procedures governing eligibility determinations and granting of aid for assigned program areasCommunity resources providing social health nutrition housing employment training child care transportation and other necessary client servicesGeneral goals and purposes of public social services programsTechniques for interviewing and gathering information from a varied populationBasic labor market and needed employment skills and abilitiesMathematics sufficient to interpret client income and expense information to calculate benefits within program requirementsGroup presentation techniquesStandard office practices and procedures including operation of standard and automated office equipment including basic computer applicationsRecord keeping principles and practicesTechniques for dealing with a variety of individuals from various socio-economic ethnic and cultural backgroundsAbility to: Read apply and explain regulations procedures and policies governing employment services programsUnderstand and apply vocational guidance work-readiness appraisal employment plan assessment theory and conceptsUnderstand and apply methods and procedures for mitigation/reduction of barriers to employmentApply appropriate case-management techniquesMotivate clientsCollect and analyze data information and situations draw logical conclusions and make appropriate recommendations independent judgments and decisionsCommunicate clear and accurate information regarding clientsOrganize and prioritize work assignmentsMaintain accurate and systematic recordsPrepare statistical and narrative reportsUnderstand program objectives in relation to departmental goals and proceduresUse automated technology to maintain records and filesEstablish and maintain cooperative working relationships with fellow employees clients and the general publicCarry out assignments and projects without detailed instructionsMinimum QualificationsTwo (2) years of full-time experience performing clerical duties. Experience must include substantial public contact with clients and basic interviewing for the purpose of gathering information and explaining policies or clarifying information needed.OREighteen (18) months of full-time experience with responsibility for one or more of the following: determining eligibility for loans financial assistance unemployment veterans benefits or publicly or privately financed health counseling and/or social services programs.OREighteen (18) months of full-time experience with responsibility for performing case management vocational guidance services employment counseling or placement work.ORSuccessful completion of 60 semester (90 quarter) units of college including 15 semester (22.5 quarter units) or 15 continuing education credits in behavioral science in sociology psychology counseling vocational guidance or any coursework related to the provision of employment services.Qualifying experience or education may be combined in order to meet the above requirements. When combining education and experience; fifteen (15) semester units or twenty-two (22) quarter units equals six months of experience.Supplemental InformationExamination InformationTraining & Experience Examination Weighted 100%The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.If conditions warrant an Education and Experience examination may be conducted in lieu of the Training and Experience examination. Please review the Education and Experience examination information below:EDUCATION & EXPERIENCE EXAMINATION - WEIGHTED 100%The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g. resumes transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the job. Special care should be taken in submitting a complete description of your education and experience relevant to the typical tasks scope and minimum qualifications stated on this bulletin. Supplemental information will be accepted but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation. To obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.Eligible List InformationA departmental open eligible list will be established for the county of Lassen. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.Retest PeriodOnce you have taken the examination you may not retest for SIX (6) MONTHS from the established eligibility date.Special Testing ArrangementsSpecial testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR at or upon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.Education DocumentsIf you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.General InformationThis position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.General Qualifications: Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation may be required.Equal Employment OpportunityThe Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.Additional InformationA valid drivers license may be required at the time of appointment and employees may also be required to drive their own car provide proof of car insurance and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis. Position may require pre-employment drug testing physical and fingerprinting for a background investigation.Government agencies accessing US government information which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include fingerprinting citizenship verification and local law enforcement checks. Applicable agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.About Lassen CountyLassen County is abundantly rich in natural beauty and has a terrain that affords residents year-round recreational activities. The County has excellent air quality and its rural communities are ideal for raising families with a favorable cost of living and low rate of crime and traffic. Lassen County is an outdoor paradise where the beautiful Sierra Nevada and Cascade mountains meet the desert of the Great Basin. Because of the unique terrain theres something here for everyone. Elevations range from the high desert to alpine levels and the outdoor activities are among the best in the state from golf to horseback riding mountain biking running and hiking on the extensive trails. Key Skills Load & Unload,Shipping & Receiving,Mac Os,Forklift,Freight Experience,Lift Truck Experience,Basic Math,Tanker Experience,Warehouse Experience,Commercial Driving,Driving,Heavy Lifting Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 19 - 25