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Support Manager at VirtualVocations
VirtualVocations
Renton, WA
Administration
Posted 0 days ago
Job Description
A company is looking for a Support Manager to lead the Customer Support team in delivering technical support and customer service.Key ResponsibilitiesOversee daily support operations and manage coverage across all support channelsRecruit, train, and develop a high-performing support team while fostering a collaborative cultureCollaborate with internal teams to address customer-reported issues and contribute to product improvementRequired Qualifications5-7 years of experience in technical customer support, with 3 years in leadership rolesBachelor's degree in Computer Science, IT, Business Administration, or related field preferredExperience in SaaS, construction, real estate, or financial services software environmentsStrong understanding of web-based software applications and support ticketing systemsDemonstrated success in coaching technical support teams and driving process improvements
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