Internal Consultant IV, Contact Center Operations at Premera Blue Cross

Workforce Classification:HybridJoin Our Team: Do Meaningful Work and Improve Peoples LivesOur purpose to improve customers lives by making healthcare work better is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.To better serve our customers we are fostering a culture that emphasizes employee growth collaborative innovation and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted retained and thrives. As a testament to these efforts Premera has been recognized on the 2025 Americas Dream Employers list. Newsweek honored Premera as one of Americas Greatest Workplaces Americas Greatest Workplaces for Inclusion and Americas Greatest Workplaces For Mental Well-Being Forbes ranked Premera among Americas Best Midsize Employers for the fourth time.Learn how Premera supports our members customers and the communities that we serve through our Healthsource blog: the Internal Consultant IV Contact Center Operations you will support the Director of Operations who oversees Workforce Management Quality Assurance Business Process Outsourcing OCLD (Curriculum Training Procedures & Methods). This role involves evaluating enterprise-wide needs to develop new or modified operating methods and systems analyzing and developing business requirements and recommending cost-effective solutions. The successful candidate will assist in ensuring the delivery of high-quality solutions on-time on-budget on-scope and on-value. Responsibilities include collaborating with stakeholders to resolve issues project planning project risk management and tracking and reporting on project status and achievement of project objectives. This position requires interaction and collaboration with all levels of leadership and management to develop and plan for complex and large-scale projects and strategic initiatives across all functional areas of the organization.What youll do:Provide strategic lift to the Director of Operations by assisting with planning and implementing high-impact initiativesSupport cross-functional coordination across OCLD WFM Quality and BPOEnhance communication through structured reporting and SharePoint managementEnable faster execution of enterprise priorities by reducing operational bottlenecksFacilitate cross functional teams in designing business solutionsInterface with management at all levels of the company to ensure quality and timeliness of projectsSupport the planning process by coaching teams on the use of frameworks and templates and help build models and analyses for their strategic initiativesTake leadfor medium to large size analytical projects facilitation of conversations across functional areas and articulate project plans to appropriate levels of managementCollect data and provide analyses for a broad array of issues across disciplines and functional areasDevelop and utilize data gathering toolsPerform problem analysis and resolutionPrepare reports synthesizing analytical results and outlining business casesWhat youll bring:Bachelors Degree or four (4) years work experience (Required)Seven (7) years consulting analyst or business experience (Required)Experience developing detailed project plans schedules and defining scope of workPrior technical implementation experience strongly preferredDeep experience in all project lifecycle phasesExperience in communicating between technical and non-technical partnersExperience organizing content and creating effective data visualizationPremera total rewardsOur comprehensive total rewards package provides support resources and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks theyre a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical financial emotional and community benefits including:Medical vision and dental coverage with low employee premiums.Voluntary benefit offerings including pet insurance for paw parents.Life and disability insurance.Retirement programs including a 401K employer match and believe it or not a pension plan that is vested after 3 years of service.Wellness incentives with a wide range of mental well-being resources for you and your dependents including counseling services stress management programs and mindfulness programs just to name a few.Generous paid time off to reenergize.Looking for continuing education We have tuition assistance for both undergraduate and graduate degrees.Employee recognition program to celebrate anniversaries team accomplishments and more.For our hybrid employees our on-campus model provides flexibility to create your own routine with access to on-site resources networking opportunities and team engagement.Commuter perks make your trip to work less impactful on the environment and your wallet.Free convenient on-site parking.Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.Participate in engaging on-site activities such as health and wellness events coffee connects disaster preparedness fairs and more.Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.Need a brain break Challenge someone to a game of shuffleboard or ping pong while on campus.Equal employment opportunity/affirmative action:Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race color religion sex national origin age disability marital status veteran status gender or gender identity sexual orientation genetic information or any other protected characteristic under applicable law.If you need an accommodation to apply online for positions at Premera please contact Premera Human Resources via email at or via phone at .The pay for this role will vary based on a range of factors including but not limited to a candidates geographic location market conditions and specific skills and experience.The salary range for this role is posted below; we generally target up to and around the midpoint of the range.National Plus Salary Range:$99100.00 - $168500.00*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.Were happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. Were committed to creating an environment where all employees are celebrated for their unique skills and contributions.Required Experience:Contract Key Skills Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 99100 - 168500