Internal IT & Innovation Administrator at ComTec Solutions
JOB DESCRIPTION
Description:
THIS IS AN ON-SITE POSITION
JOB SUMMARY:
The Internal IT & Innovation Administrator owns ComTec's internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning and innovation leadership.
The position ensures reliable, secure day-to-day IT operations while identifying, piloting, and implementing technologies that improve efficiency, scalability, and competitive differentiation.
REPORTS TO: Director of Finance
DIRECT REPORTS: None
ESSENTIAL FUNCTIONS:
INTERNAL IT OPERATIONS
Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
Manage user lifecycle (onboarding/offboarding, permissions, account administration).
Deploy and support laptops, desktops, mobile devices, and peripherals.
Perform patching, upgrades, refresh cycles, and routine system maintenance.
Monitor system performance, security, and backups.
Maintain accurate documentation of configurations and procedures.
Ensure compliance with internal IT policies and change management processes.
2. SUPPORT & SERVICE MANAGEMENT
Serve as primary internal IT support resource (Tier 1-3).
Manage ticket intake, resolution, documentation, and escalation.
Provide professional support to employees at all levels.
Identify and reduce recurring technical issues.
Provide occasional after-hours support as needed.
Technology Strategy & Innovation
Develop and maintain an internal technology roadmap aligned with company goals.
Research emerging tools, automation platforms, and AI solutions.
Identify operational inefficiencies and propose technology-driven improvements.
Lead pilot programs and proof-of-concept initiatives.
Evaluate solutions based on ROI, usability, scalability, and security.
Present recommendations to leadership and support organization-wide adoption.
Track and report measurable outcomes from innovation initiatives.
3. SUCCESS MEASURES
Stable and secure internal IT environment
Timely issue resolution and high employee satisfaction
Reduction in recurring support issues
Successful rollout and adoption of new technologies
Measurable operational improvements
ADDITIONAL RESPONSIBILITIES:
Adhere to departmental policies for reporting and managing requests and change control
Maintain daily timesheet and expense report entries and submit them accurately and timely
Other duties as required
Requirements:
TECHNICAL SKILLS & EXPERIENCE:
Strong working knowledge of:
Microsoft Windows Server
Microsoft Active Directory (AD, DNS, Group Policy)
Microsoft 365 & Exchange
Microsoft Intune
Windows Desktop OS
VPN and remote access solutions
Endpoint security platforms
Backup and disaster recovery systems
Wi-Fi and LAN networking fundamentals
HP and Dell hardware environments
Understanding of internet architecture and mail flow
Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.
SOFT SKILLS & COMPENTENCIES:
Strong technical troubleshooting skills
Organized and process-oriented
Clear communicator
Strategic thinker with hands-on execution ability
Independent, accountable, and collaborative
EDUCATION & QUALIFICATIONS:
Qualifications
3-5+ years of progressive IT experience
Strong systems administration background
Experience supporting Microsoft 365 and Windows environments
Experience implementing or evaluating new technologies preferred
Associate or Bachelor's degree in IT-related field preferred
Preferred Certifications:
CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent
WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:
Primarily office-based work using standard computer equipment
Ability to remain calm and effective during time-sensitive situations
Occasional evening or weekend work as needed
Valid driver's license and reliable transportation
Compensation details: 33.63-43.27 Hourly Wage
PI13eb-5738