Internal Service Advisor at Jim Norton Ford

We are seeking a proactive customer-focused Internal Service Advisor to support our internal teams by ensuring seamless communication efficient issue resolution and consistent delivery of high-quality service. This role acts as the primary liaison between operational departments coordinating requests troubleshooting challenges and maintaining a smooth workflow across the business.Key ResponsibilitiesSupport & Service CoordinationServe as the main point of contact for internal staff requiring operational technical or administrative support.Log track and manage service requests ensuring timely follow-up and resolution.Prioritize and escalate issues appropriately to relevant teams or managers.Communication & Relationship ManagementMaintain strong working relationships with internal stakeholders across all departments.Provide clear accurate information and updates regarding service requests processes and timelines.Facilitate cross-department communication to support business continuity and operational success.Process & Quality AssuranceEnsure internal service standards are consistently met or exceeded.Identify opportunities to improve processes reduce friction and enhance internal customer satisfaction.Maintain accurate records documentation and reporting.Operational SupportAssist with scheduling coordination of tasks and workflow management.Support system and process changes by communicating updates and assisting teams with transitions.Participate in meetings and contribute to continuous improvement initiatives.Skills & QualificationsStrong interpersonal and communication skills with a customer-first mindset.Excellent organizational abilities and attention to detail.Ability to multitask and manage competing priorities in a fast-paced environment.Problem-solving mindset with a proactive approach to issue resolution.Experience in customer service operations support or administrative coordination (preferred).Familiarity with CRM ticketing systems or internal service platforms (advantageous).Attributes Were Looking ForCollaborative and team-orientedCalm under pressurePositive and solutions-drivenReliable and accountableProfessional and approachableBenefitsCompetitive PayMedical Vision Dental401(K) Retirement PlanGroup Life InsuranceFlexible Spending AccountPaid VacationEmployee DiscountsQualificationsProven record of achieving exceptional customer satisfactionPast experience as a service advisor assistant lane manager or service consultantVery energetic personalityA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsAbout UsThe Norton Family has been handling Oklahomas automotive needs since 1928 and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth training and advancement. All you need is the same commitment to excellence we have for our customers!Physical RequirementsThe physical requirements of the position are MEDIUM to HEAVY in intensity.Must be able to sit/stand/walk for long periods of time.Visual acuity requirements include color depth perception and field of vision comparable necessary to drive vehicles safely.Constant Reaching sitting standing walking fingering grasping feeling talking hearing.Frequent Repetitive motion.Occasional Balancing kneeling crouching pushing pulling and lifting up to 100 lbs.Physical Working ConditionsThis position is subject to inside and outside environmental working conditions including but not limited to temperature changes outside weather conditions slightly elevated ambient noise levels minor potential physical hazards as electrical mechanical and cleaning equipment and minor atmospheric conditions affecting skin or respiratory systems such as fumes odors and dusts associated with operation an auto dealership.Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire train promote and compensate associates based on personal and professional competence and potential for advancement without regard for race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicant federal state or local laws.Required Experience:Unclear Seniority Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1