International Account Manager, Duty Free at IMI Agency

International Account Manager, Duty Free

IMI Agency International Account Manager Beverage Marketing Agency Miami, FL (South Florida) Status: Full Time Hybrid Location: Miami, FL Reports to: Director of Accounts & Vice President of Account Management IMI's Mission: IMI Agency specializes in Building Better Beverage Business for our Hospitality Clients with innovative marketing programs and promotions, interactive food & beverage merchandising and operations tools, staff training, and recognition/reward programs for all channels in the global Hospitality, Retail, and eCommerce industries. IMI programs create brand value and opportunities, driving F&B revenues and guest engagement for our investors and clients. Job Summary: We have an opening for an articulate, hospitality, analytical, organized, and service-prone International Account Manager to join the IMI Account Management Team. This bilingual Account Manager will work for/with an IMI Director to provide best-in-class Agency service to international clients across duty-free cruise, lodging, and retail channels. This person will drive each client's beverage programs by handling all supplier relations and negotiations, analyzing usage data, developing, executing, and overseeing beverage promotions and limited-time offers, planning and executing client and industry special events, and other marketing initiatives to drive customer satisfaction, quality service, and compliance with the client's corporate beverage policies and procedures. This person will work with IMI's internal departments to maximize the beverage program's impact across the client's portfolio. This person will manage internal and external communication and the execution of creative materials. Including hosting and coordinating RFP's, training, and on-site and virtual meetings, all while assisting in various beverage projects as needed. Critical Competencies: Given the high visibility of IMI Agency within leading hospitality, retail, and eCommerce operators and beverage suppliers in B2C and B2B communities, along with the ethical, transparent, fiduciary, and legally compliant ethics of our company, all IMI team members must be intelligent, mature, well-polished, trustworthy, and have a high standard of ethics and leadership. You must have confidence and class in conducting IMIs and the Client's mission but also know how to get constructive feedback and implement the necessary changes in performance and work, based on that feedback. You must dress and carry yourself in a manner that is superior to the standard, along with speaking and writing clearly. Adaptability I Communication I Job-Related Business Focus I Planning & Organizing I Problem Solving Teamwork I Technical Expertise / Work Habits Key Responsibilities:

• Manage and organize client-supplier relations, marketing, and promotional programming and channel buying programs for the client's loading locations.
• Perform and assist with supplier solicitations, negotiations, invoicing, and collection.
• Consult on all categories of beverages for the client's beverage programs and core mandates.
• Become a trusted partner and liaison for the clients, collaborating with designers and developers to identify and define project scopes, objectives, and requirements, ensuring alignment with IMI and client(s) organizational goals
• Day-to-day contact with client Beverage Directors with a pulse on the status of all beverage initiatives
• Consult with the client's corporate sector, collaborating with designers and developers to identify and define project objectives and requirements. Ensuring all align with the organizational goals.
• Execute all ongoing items such as Beverage Campaigns, quarterly usage analysis, beverage communication content, budget updates, etc.
• Coordinate internal and external resources, defining budgets and schedules.
• Assist with ensuring beverage program regulatory compliance by country.
• Help clients create beverage training and education programs for staff.
• Recommend, create, and execute promotions and ideas to capture guest engagement.
• Assist clients in developing beverage menus w/internal and external creative teams.
• Prioritize tasks and assignments, completing all projects in a timely and efficient manner.
• Assist in planning large-scale meetings and conferences, including coordinating and selecting locations, agendas, workshops, food & beverage, etc.
• Assist Beverage Directors to develop and implement technology platforms for future programming, promotions, etc. that help track and encourage team member engagement.
• Coordinate internal and external resources, defining budgets and schedules.
• Streamline projects to maximize deliverable outputs.
• Travel will be 30% plus.

Education & Qualifications: The ideal candidate will possess the following:

• 3-5+ years of experience in large-scale Hospitality or Supply Chain Beverage Program Management, including activations and training(s)
• Extensive knowledge of the beverage industry, related products, and the US, Mexico, Caribbean and South American distribution systems; experience in Duty Free Hospitality, Retail, and/or Distribution is a PLUS.
• High Level of experience in analyzing data, instituting program or project changes based on sales and usage, and creating program metrics to measure results
• Demonstrated creative experience with implementing beverage promotions
• Successful track record of completing high-level Project Management duties
• Maintain Salesforce and client-specific Project Management platform(s)
• Experience communicating effectively with all levels of management, including high-level stakeholders
• Speaks and writes clearly and concisely; bi-lingual/Spanish a requirement
• Takes initiative and is a part of the solution to issues and problems that arise
• The ability to multi-task handling several projects simultaneously
• High-energy interpersonal skills and a professional demeanor
• Successful supervisory and/or employee management track record
• High proficiency in all Microsoft Office Applications (i.e., Excel, Word, PowerPoint, Salesforce, etc.)
• Excellent organizational and time management skills
• Ability to prioritize work assignments and work under minimal direction
• Hospitable, with a service-prone, client-first mentality
• Follow-up and follow-through must be your mantra!
• Bachelor's degree in marketing, business, hospitality, communication, or a related field

The following experiences are a PLUS:

• Food and Beverage marketing development and data analysis
• Executive Account Management
• Food and Beverage operations
• Duty Free Hospitality, Retail and/or Distribution
• Beverage supplier or distributor sales analysis

Salary: Commensurate with experience and demonstrated successes Benefits (Subject to change) :

1. 401(k) with match eligibility required
2. 18-21 Annual Company Holidays
3. 3 Weeks PTO + monthly appointment days
4. Multiple Medical Plan Options w/ a no cost option for employee coverage
5. Dental
6. Vision
7. Life and LTD/STD
8. Supplemental Insurances (i.e., Illness, Cancer, Legal, etc.)
9. Confidential Employee Assistance Program + Financial Assistance and Mapping
10. Summer Fridays/ Refresh Fridays, and more!

IMI Agency is an equal-opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees. If this describes you and you can work in a highly structured environment, completing tasks with precision, we want to hear from you! Contact: IMI Agency (Incentive Marketing, Inc.) specializes in Building Better Beverage Business for Hospitality Clients through innovative marketing programs and promotions, interactive food & beverage merchandising and operations tools, staff training, and recognition/reward programs across the Chain Hospitality industry. IMI programs create brand value and opportunities with consumers while driving food and beverage sales and profits for our Hospitality Operator clients. For over 30 years, we have maintained a singular focus: to manage in the best interests of our clients. We exist as an extension of our clients, a partner-there to simplify the complex, to be transparent, to offer a unique perspective that goes beyond the bottom line but is always completely aligned with their goals and objectives.

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