International Patient Liaison I Spectrum Corporate Offices Full-Time Variable Shift at Sharp HealthCare

Hours:Shift Start Time:VariableShift End Time:VariableAWS Hours Requirement:8/40 - 8 Hour ShiftAdditional Shift Information:Weekend Requirements:As NeededOn-Call Required:YesHourly Pay Range (Minimum - Midpoint - Maximum):$32.730 - $40.910 - $45.810The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors including an applicants years of experience unique skills and abilities education alignment with similar internal candidates marketplace factors other requirements for the position and employer business practices.What You Will DoResponsible for ensuring coordination of care and related services for Sharp International and Global Patient Services (GPS) patient populations. Work as an effective team member to ensure each patient is supported throughout the continuum of care beginning with inquiry on available services at Sharp Healthcare (SHC) through returning to home. Serve as a liaison with multiple internal and external personnel and organizations including but not limited to SHC hospitals clinics outside health care facilities providers governmental agencies insurance companies cruise lines air and ground ambulance companies. Assist with coordinating all financial processes involving domestic and international insurance companies third party administrators patients SHC financial and contracting departments to facilitate patient care and proper reimbursement to SHC. Required QualificationsH.S. Diploma or Equivalent 2 Years experience in an acute care hospital setting in a position with direct patient and medical staff contact. Drivers License - CA Department of Motor Vehicles -REQUIREDPreferred QualificationsBachelors Degree in healthcare related field. Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERREDEmergency Medical Technician (EMT) California Certification - National Registry of Emergency Medical Technicians -PREFERREDOther Qualification RequirementsUtilizes reliable transportation and possesses adequate personal insurance coverage. Demonstrates clean driving record in accordance with requirements of the employer DMV pull notice program and Sharp HealthCare Driver Guidelines. Essential FunctionsFunctions as liaison between patients families payors external case managers and interdisciplinary team.Responsible for facilitating effective communication and assistance to achieve desire outcomes with case management social work physicians business services patients and their family members other department staff and other internal and external customers.Responsibilities extend beyond the episode of care to encompass coordination of care across the continuum of care beginning with inquiry and intake to returning home whether in the US or abroad.Interact with patients family members/companions and hospital staff to assist coordination of hospital and outpatient care requests and needs. Travel between hospitals and clinics to meet with patients and staff in-person.Accurately communicate appropriate finance/billing information to applicable finance departments and billing personnel and obtains payment authorizations when applicable.Attend hospital based and outpatient interdisciplinary team meetings on an ongoing basis.Provides internal and external customer serviceCoordinate medical evacuations to a SHC hospital following departmental and organizational guidelines.Coordinate inpatient admissions procedures and outpatient care while adhering to referral algorithms and personal/ cultural needs of patients and families. Coordinate any special needs or goods for the patients and their family members to meet culturally diverse populations.Respond to any identified patient and family requests for identified needs and services in a culturally sensitive manner. Remain in regular contact with patients family/companion hospital and clinic staffs and other relevant business partners to ensure the patient is receiving services as requested and ascertain any additional needs or concerns to assure delivery of The Sharp Experience.Identifies individual cultural needs for each patient and assists with modifying any specifications in order to maintain cultural sensitivity while adhering to organizational policies procedures and guidelines. Coordinate transportation for patients and families to and from the airport and to and from appointments surrounding hospital admission hotel and outlying clinics.Assist in arranging special equipment needs such as a wheelchair walker oxygen concentrator etc.Collect complete medical records including radiology CDs and provide to patient on day of discharge or prior to departing San Diego.Obtain signed release of medical records form completed prior to patients discharge or prior to the release of medical records.Coordinate appointments with patients personal physicians prior to discharge and follow up after returning to their home.Identify patient/family needs related to education and discharge planning to assist them in making informed choices about their continuing care needs.Effective self-direction and time management skillsDemonstrate effective self-direction and time management.Maintains documentation in GPS SharePoint site in accordance with departmental guidelines. Complete and submit required documentation for travel assistance companies and domestic payers.On Call responsibilities Share after hours weekend and holiday on-call responsibilities with GPS team members.Completes other duties as assignedParticipate in process improvement efforts to ensure that GPS patients receive appropriate superb quality services.Assist with clerical functions as needed.Participate in events seminar and other marketing efforts for GPS business development and educational programs.Knowledge Skills and AbilitiesBilingual Spanish/English preferred.Excellent customer service and communication skills with the ability to interact and collaborate as an effective member of an interdisciplinary team.Ability to work independently in a continually changing environment.Ability to organize prioritize and manage time effectively.Must be able to work variable shifts including after hours weekends and holidays.Ability to relate to patients from varied countries and backgrounds and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity.Ability to be on call after business hours on weekends and holidays.Working knowledge of medical terminology insurances billing collections and patient registration.Proficiency in all Microsoft Office programs On Base Cerner and Centricity.Ability to type 50 words per minute.Unrestricted ability to work in hospitals and clinic.Ability to read speak and write clearly in English.Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin gender gender identity sexual orientation age status as a protected veteran among other things or status as a qualified individual with disability or any other protected classRequired Experience:Intern Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 32 - 45