Internet Business Development Coordinator at Volvo Cars

Internet Business Development Coordinator

Haley Ford is seeking a Internet Business Development Coordinator. The Business Development Coordinator is expected to understand and adhere to group leads and referral process to promote sales and customer service satisfaction.

Primary Duties:

• Maximize appointment setting, customer service and profitability.
• Adhere to company's incoming and outgoing telephone activity process to achieve or exceed group standards to obtain referrals, schedule appointments and confirm appointments which result in profitability and customer service satisfaction.
• Maintain thorough knowledge of current automotive products, features, benefits, specifications, prices, options, models and equipment to effectively communicate and recruit customers and exceed customer satisfaction benchmarks.
• Effectively obtain new customers to raise customer service index (CSI) to achieve or exceed dealership standards.
• Create good public relations consistent with effective use of time.
• Maintain ability to handle job stress and effective interaction with others in the workplace.
• Effectively communicate with and perform all job duties requested by management.
• Work with Service and Parts managers to create specials and coupons.
• Work with the digital marketing team to create specials for our website.
• Utilize retention and marketing tools to increase business

Qualifications:

• Computer Skills Required - Microsoft Applications (Word, Excel, Outlook), Chrome, Internet Explorer
• Communication Skills
• Organizational Skills
• Customer Service Skills
• 1-2 years work experience in Automotive Service Department preferred

Operate with integrity:

• Demand the highest ethical standards from self and others.
• Maintain composure within the workplace and outside the workplace when representing the Haley Auto Group
• Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.