Managed Network Services Representative at Granite Telecommunications

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.Our offices have onsite fully equipped state of the art gyms for employees at zero cost.Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.Granite was recently named One of Forbes Best Employers for Diversity.Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.EOE/M/F/Vets/DisabledGeneral Summary of Position:Granite has an immediate need for associates in the Managed Services department to work on configurations and activations of our managed services products. We are looking for representatives, preferably with experience in network routing and switching or relevant technical background willing to learn and excel in the field. This individual will be responsible for contributing to the technical implementation of our SDWAN and Security products at customer locations, from strategic planning and order configurations through to turning up and troubleshooting network devices. This position offers talented technical individuals the opportunity to work with some of the leading Security and SDWAN products on the market and fine tune their skills in a specialized expertise. Duties and Responsibilities:Work with internal resources to configure Managed Services products and devicesCreate configuration modifications alongside engineering to support project scale and executionReconfigure devices as needed in troubleshooting environment Act as first level of troubleshooting during initial site turn upDevelop and promote subject matter expertise and platform proficiencyWork directly with customers on calls to facilitate network deploymentProvide Day 1 Support for SDWAN and Security products at customer locationsRequired Qualifications: Entry level experience with network security and SDWAN products and concepts; Fortinet, Juniper, etc Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN Experience in customer facing technical support roles Ability to work independently and make judgement calls to resolve issues Strong organizational skills, goal-oriented Excellent multitasking ability Demonstrative critical thinking and analytical problem-solving skills Availability to work overtime if required Solid work ethic Preferred Qualifications:CCNA/CCNP certification or equivalentFortinet NSE certification or equivalentBachelor's Degree in Computer Science, Network Design, Network Security or related fieldExperience with coding and automation platforms such as Python, Javascript or similarP2 Clearance / Government Agency Clearance #LI-JH1