Client Service Manager at Manulife

Position Responsibilities: Deliver high level client service through reactive and proactive communicationRespond within service standards to all incoming inquiries from clients and advisorsComplete plan level administrative functions Provide professional high-quality service to internal and external customers.Provide operations support including resolving escalated customer complaints.Effectively utilize leadership skills to support and contribute to team goals.Leverage multiple administration systems to address inquiries.Set and meet client expectations for complex issue resolution and follow-up within an established specified timeframe.Required Qualifications:2-4 year retirement product experience.Excellent verbal communication skills and effective listening skillsAbility to build positive relationships between customer/company.Strong attention to detailDemonstrated commitment to continuous improvement and challenge of the status quoExcellent organization and multi-tasking skills.In-depth knowledge of the business area processes and services.401k Retirement product experience.Experience with OmniERISA/Plan design knowledgeWhen you join our team:Well empower you to learn and grow the career you want.Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team well support you in shaping the future you want to see.#LI-JHAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity EmployerAt Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .Referenced Salary LocationBoston MassachusettsWorking ArrangementHybridSalary range is expected to be between$60375.00 USD - $100625.00 USDIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-VerifyCompany: John Hancock Life Insurance Company (U.S.A.)Required Experience:Manager Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full-Time Experience: years Vacancy: 1