IoT WiFi Systems Engineer at Evolv Technologies Holdings

DescriptionThe Elevator PitchDo you have a keen sense of problem-solving and enjoy troubleshooting technical issues with real-time systems and cloud-connected platformsDo you have a strong background in LTE and Wi-Finetworkingas well as software coding or scriptingDo you enjoy a job where every day brings something new and your efforts directly improve the product by uncovering disguised tricky issues developing new capabilities or suggesting ways to improve product reliability and user experience Do you thrive as a key teamplayerinbuilding/defining automation building relationships with efficient handoffs/communication and helping drive development roadmapsEvolvs Research & Development groupisseekinga visionary and hands-onIoT / Wi-FiSystemsEngineertojoin the Systems Engineering team.In this role you will:Monitor and supportIoT cloud connectivityof Evolv products.Designandbuild secure remote access mechanisms.Definefirewall/routing managementforaccess pointswithin Evolv products.InteractwithIoT telecommunication service providersandhardware vendors when needed for design or troubleshooting.Detect and help mitigate dataoverages.Develop solutions to improve performance inlocationsthat may be subject topoor LTEsignalcoverageorWi-Fi network congestion.Recommend and qualifysoftware/firmware/configurationupdates forrouters handlingIoT and Wi-Fi connectivity.Developoptimized configurationandfirewallsettings.Coordinate with other Evolv teams to develop rollout plans.Troubleshootday-to-day IoT connectivityproblems to root cause in LTE portalAWSdevicehardware software or some combination thereof.Collaborate with Customers and Evolvteams onsolutions forlocations or applicationsthat mayhave uniquenetworkchallenges.Identifyperformance trendsto providecontinuous improvementfor the Evolv fleet of products andgrowingcustomerbase.Success in the Role: What key outcomes and milestones will you be expected to achieve in your first yearIn the first30 days you will:Become an integral team member and get up to speed onwhoswho in Engineering Tech Support and Field ServiceLearn how Evolv Express andeXpediteproductswork witha focus oncloud and tablet connectivity.LearnMyEvolvPortal tools for Field Service support.Attend weekly Engineering/Service Activity Review meetings.Learn toremotelyconnect to router devices through manufacturermanagement portals.Learnto connect toIoT telecommunication service providers management portals.Within 3 months you will:Review and document the currentconfigurationstatesacrossmultipleproducts.Address intermediate connectivity issues for at least one existing customer.Beginidentifyingrisks and opportunities for improvement in current systemsand expanding geographicaland vertical markets.Document and prototype secure remote connectivity usingGeneric Routing Encapsulation(GRE)/Internet Protocol Security (IPSec)tunnels.Collaborate with product and engineering leadership toaligngoals and priorities.By the end of the first year you will:Establish a well-defined process forqualifying changes to be implemented in the field and/or manufacturing.Lead cross-functional technical initiativesto improve performance cost and customer experience.Serve as the technical authority for IoT and Wi-Fi related decisions balancing innovation with maintainability costand performance.Deliver measurable improvements in system scalability reliability and modularity.Foster a culture of technical excellence mentorship and continuous improvement acrossthe engineeringand supportorganizations.Define orcreatetools tofacilitatemonitoring key IoT and Wi-Fi performancemetrics.The Work: What type of work will you be doingWhat assignments requirements or skills will you be performing on a regular basisUnderstand communication processes between Evolv products and the cloud to improve robustness.Strengthen the connectivity between Evolv systems and peripheral tablet devices while simplifying from a user perspective.Develop problem solving acumen by using critical thinking log parsing logical reasoning problem solving curiosity anddiagnosticstoolsto unravel technical field issues.Communicate effectively with Technical Support Field Service Software Engineers Hardware Engineers as well ascustomers.Recognize and exploit opportunities to make the field service issue resolution workflow more efficient and effective by placing tools automation and process where needed.What isthe leadershiplike for this role What is the structure and culture of the teamYou will be joining theSystems EngineeringTeam reporting toa SeniorSoftwareSystemsEngineerwithin Evolvs larger R&D team of team embodies our core value Be bold stay curiousencouraging team members to challenge assumptions explorenew ideasand continuously part of a team which values open communication cross-functional collaborationand a growth will work directly with software and electrical engineers the Productteamand interface very closely with the Support and Field Service organization.Where is the rolelocatedThisis an onsiterole basedat Evolv Headquartersin Waltham a member of the Engineeringteamwe expect you to come into the office daily but we understand that things comeup;you can work remotely from time to up to 30% to customer sites.What is the salary rangeThe base salary range for this full-time position is$119000- $ addition to base salary this role offers a competitive target bonus equity and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity in alignment with applicable state laws. Our compensation ranges aredeterminedbased on factors such as role level location market benchmarks and internal equity. The posted rangerepresentsthe goodfaith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidates skills experience education and geographic location.In accordance with state and local pay transparencylawsincluding those in California Colorado Massachusetts New York New Jersey andotherswedisclosesalary ranges in all job postings and provideadditionalinformation upon request.During the hiring process your recruiter will share:The specific salary rangefor yourlocationA general overview of our benefits and equity offeringsInsight into how compensation decisions are madeandfactors that influence starting payWe are committed to fair pay practices and we regularly review our compensation programs to ensure they are competitiveequitable and aligned with our values.BenefitsAt Evolv were on a mission to help make public spaces safer through innovative security technology. So were looking for future teammates who embody our values people who:Do the right thing always;Put people firstOwn it;Win together; and continue toBe bold stay curious. Our Benefits Include:Equity as part of your total compensation packageMedical dental and vision insuranceHealth Savings Account (HSA)A 401(k) plan (and 2% company match)Flexible Paid Time Off (PTO)- take the time you need to recharge with manager approval and business needs in mindQuarterly stipend for perks and benefits that matter most to youTuition reimbursement to support your ongoing learning and developmentSubscription to CalmEvolv Technology (Evolv) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace and all employment decisions are made without regard to race color religion national social or ethnic origin sex (including pregnancy) age disability HIV Status sexual orientation gender identity and/or expression veteran status or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.Evolv is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. If you need a reasonable accommodation as part of the job application process please connect with us at .Evolv participates in E-verify for all employees after the completion of Form I-9. Key Skills Environment,Academics,Javase,Cost Estimation,Fire,Business Studies Employment Type : Full-Time Department / Functional Area: Engineering Experience: years Vacancy: 1 Monthly Salary Salary: 119000 - 191000