IS Support Specialist at Curtis Lumber Co

Job Posting informationBuild Your Career with Curtis Lumber!Founded in 1890 Curtis Lumber is a family owned and operated building materials retailer one of 100 largest and fastest-growing in the nation. Our employees enjoy competitive pay and excellent benefits coupled with ideal business hours allowing for a healthy work life balance. We recognize our employees hard work and dedication are the driving force of our success and we continually look for ways to reward them.Our Corporate location is looking for an IS Support Specialist to join their team!The IS Support Specialist is responsible for all aspects of help desk support and technical assistance. Address and resolve a wide variety of user issues including software problems hardware failures and network issues. Active involvement in providing technology solutions to support business needs.IS SupportEffectively and efficiently resolve end-user help desk calls received via phone or help desk ticket systemProvide excellent customer service through effective communication understanding and logical troubleshootingAccurately document the details of the user request or issue document the diagnostic steps performed when troubleshooting Troubleshoot and provide technical support for computers business software applications mobile devices peripherals and related technologyCoordinate preparation and installation of new computing equipment as well as upgrading and repairing existing computer equipmentInstall configure upgrade computer hardware operating systems and applicationsRepair or replace defective equipmentCollect outdated equipment for recycling or disposal Assist with IS asset management including hardware software phones cell phones and printersTrain end users in access security use and customization of programs and softwareEngage with various business partners to request services procure hardware or software and to assist in troubleshooting issues Assist in driving operational efficiency by developing strategies and solutions using technology and software applications to improve workflow in order to fulfill business needsCustomer ServiceAcknowledge greet and assist internal/external customers in a timely and professional mannerHandle telephone and electronic inquiries efficiently and effectively Identify the needs and provide the appropriate level of assistance Effectively research and resolve complaints and conflictsPerformance ExpectationsDo It Right the First Time - Strive to eliminate errors prioritize work accuracy seek opportunities to improve efficienciesExcellent attitude and customer service skillsMust be able to interact and communicate with supervisors coworkers and customers in a positive and professional mannerSafety ExpectationsComply with all safety policies and proceduresComplete required monthly safety involvementUse proper PPE when requiredMaintain a safe work environmentBe aware of surroundings at all timesWork safely at all timesGeneral ExpectationsComply with all Company policies and proceduresDevelop new and existing skills through educational programs including seminars product knowledge training and clinicsWilling to become a member of a committee/team for current or new programs to ensure their successAttendance at Company/store meetings is mandatoryOther duties may be assignedAt Curtis Lumber we embrace a culture of accountability and safety. Join us and youll quickly see everything that sets us apart is also what brings us together.If you are ready to Build your Career apply now to connect with our Recruitment team today!PERKS FOR OUR PEOPLE!Comprehensive Benefit Package - Medical Dental VisionCompetitive Wages401k with Company MatchIdeal Retail HoursPaid Holidays & PTOBereavement PayProfit Sharing529 College SavingsEmployee Assistance ProgramTuition ReimbursementBoot ReimbursementEmployee DiscountCommunity EventsEmployee Referral ProgramEmail us:Facebook: @curtislumbercareersYouTube: @curtislumbercareers Experience:IC Key Skills Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics Employment Type : Full-Time Experience: years Vacancy: 1