IS Support Specialist II at Vast

At Vast our mission is to contribute to a future where billions of people are living and thriving in space. We are building artificial gravity space stations allowing long-term stays in space without the adverse effects of initial crewed space habitat will be Haven-1 scheduled to be the worlds first commercial space station when it launches into low-Earth orbit in 2026. It is part of our stepping stone approach to continuous human presence in team isall-in committed to executing our mission safely and on you want to work with the most talented people on Earth furthering space exploration for humanity come join us.Vast is looking for a(n) Information Systems Support Specialist reporting to the Director of Information Systems to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations.This will be a full-timenon-exempt position located in ourLong Beachlocation.Responsibilities:Provide L1/L2 Support for all VAST Enterprise Systems. These include but arent limited to ERP MES PLM and other engineering systems.80% of time spent providing L1/L2 support for all VAST Enterprise Systems 20% of time assisting with project related workFirst point of contact/line of support for any software/application support needed.License provisioning for engineering systems and corporate systemsMonitor respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM ZenDeskLearning how to triage project requests on top of day to day L1/L2 supportStrong understanding of the enterprise system landscape and functional knowledge of processes.Strong collaboration skills with multiple departments and stakeholdersComfortable with enterprise application access controls troubleshooting / reproducing software bugs and partnering with Technical Product Managers on larger projectsProvide support for multiple locationMinimum Qualifications:3 years of experience in IT or Information Systems supportProven experience with ITSM toolsStrong problem-solving skills and ability to work independently and collaborativelyExhibits excellent cross collaboration communication and interpersonal skillsDemonstrated ability to resolve difficult technical issues with limited informationPreferred Skills & Experience:Experience in a manufacturing/aerospace environmentExperience supporting enterprise applications such as Netsuite Manufacturo NX/Teamcenter engineering systemsPrior experience working in a fast-paced startup environment or enterprise level environmentFamiliarity with aerospace industry regulations and standards regarding IT and dataExperience supporting 800 end usersAdditional Requirements:Strong troubleshooting skills and application support skillsStrong attention to detail and exhibits proactivity/can do attitudePay Range:IS Support Specialist II: $27.88 - $39.90Salary Range: California$27.88 - $39.90 USDCOMPENSATION AND BENEFITSBase salary will vary depending on job-related knowledge education skills experience business needs and market demand. Salary is just one component of our comprehensive compensation package. Full-time employees also receive company equity as well as access to a full suite of compelling benefits and perks including: 100% medical dental and vision coverage for employees and dependents flexible paid time off for exempt staff and up to 10 days of vacation for non-exempt staff paid parental leave short and long-term disability insurance life insurance access to a 401(k) retirement plan One Medical membership ClassPass credits personalized mental healthcare through Spring Health and other discounts and perks. We also take pride in offering exceptional food perks with snacks drip coffee cold drinks and dinner meals remaining free of charge and lunch subsidized as part of Vasts ongoing commitment to providing high-quality meals for employees.U.S. EXPORT CONTROL COMPLIANCE STATUSThe person hired will have access to information and items subject to U.S. export controls and therefore must either be a U.S. person as defined by 22 C.F.R. 120.62 or otherwise eligible for deemed export licensing. This status includes U.S. citizens U.S. nationals lawful permanent residents (green card holders) and asylees and refugees with such status granted not pending.EQUAL OPPORTUNITYVast is an Equal Opportunity Employer; employment with Vast is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.Required Experience:IC Key Skills Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 27 - 39