Island Passport Club Intern at Treasure Island Resort & Casino

ESSENTIAL DUTIES AND RESPONSIBILITIES Welcome guests, answer questions and provide information and support to guests Input, update and maintain accurate player information in the Casino Management System Issue Island Passport Club cards for club members Be knowledgeable about and provide guests with information regarding Island Passport Club membership, property-wide events and other property amenities Redeem cash, prizes and comps for guests following department guidelines Meet goals as established by management Maintain a working knowledge of promotional systems Perform point and promotion adjustments following department guidelines Assisting with and provide support for Passport Club booth for outdoor shows and events Assisting Passport Club Supervisors with scheduling Participate in the interview and selection process for new Island Passport Club Representatives Assist in creating and maintaining the training manual Maintain expertise in Casino Management Systems to effectively educate guests on usage, features and benefits. Maintain ongoing proficiency in day-to-day Island Passport Club operations to ensure seamless workflow and guest support Be the Guest X Champion for department. Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Guest Service experienceSkills Required: Accurate and detail oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication and problem-solving skills Proven high guest service skills Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows Abilities Required: Ability to work in a fast-paced environment Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to follow established dress code policies and practice good personal hygiene Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities Ability to read and write English REQUIRED TRAINING Treasure Island guest service training Marketing Operations systems (including casino management and promotions) Telephone Etiquette Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel, stoop and twist Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact