IT Associate at Valon Tech

About the CompanyValon is building the AI-native operating system for regulated finance starting with mortgage servicing.Were a Series C company backed by a16z transforming industries that others have written off as too complex to innovate.Rather than build on top of broken legacy systems we took a different approach: we built and operate our own mortgage servicing business managing $110 billion in loans. This wasnt the end goal it was how we deeply understood the complexity needed to build software that actually works in regulated industries.The results speak for themselves. Weve transformed mortgage servicing from a 0% margin business into 60% margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data AI agents dont just automate tasks they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.Information Technology at ValonThe Valon IT team is small scrappy and built on trust. Everyone takes full ownership of their work and isnt afraid to get their hands dirty to solve problems fast. Youll be expected to take initiative and work independently but youll never be on your own - weve got each others backs. Its an ideal environment to dive into a wide range of technologies make a big impact and grow quickly in a fast-paced startup. Above all we take pride in delivering an exceptional customer experience for every Valon employee.About the RoleWere looking for an IT Associate to support day-to-day technology needs at Valons New York City office. Youll help keep our team productive by assisting with hardware setup troubleshooting technical issues and ensuring employeesboth on-site and remotehave what they need to work effectively. This role is hands-on and support-focused with opportunities to learn new technologies and grow your skills within a fast-paced tech-driven environment.ResponsibilitiesBe on-site in our NYC office MondayFriday 9 a.m. to 6 p.m. with occasional flexibility for after-hours support.Provide friendly high-quality technical support to NYC staff and assist remote employees as needed.Manage onboarding and offboarding including device setup (Mac & Windows) provisioning software access and laptop shipments as needed.Set up and maintain office equipment including workstations conference room technology video conferencing tools printers and other peripherals.Track and restock hardware inventory as needed.Respond promptly to helpdesk tickets escalating issues when appropriate.Document common procedures troubleshooting steps and IT workflows.Work closely with the facilities team to enhance the productivity of the NYC office.Support IT projects and initiatives led by senior team members including improvements to security productivity and reliability.Ideal Background13 years of experience in IT support helpdesk or a related technical role.Familiarity with computer and network basics Google Workspace identity and access tools and common business software.Strong customer service orientation and a positive problem-solving attitude.Comfortable in a fast-paced startup environment and eager to take on varied tasks.Clear written and verbal communication skills.Strong attention to detail and ability to prioritize effectively.Demonstrated ability and motivation to learn new tools and technologies.BenefitsCompensation: competitive salary and 401 (k) planHealth & well-being: well invest in your physical and mental well-being with comprehensive medical dental & vision benefitsFood & meals: in-office snacks and drinks and Bagel FridaysCommuter benefits: We offer pre-tax deductions for public transportation rideshare services and parking expenses to make your commute more affordable and convenient.Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360-degree feedbackGenerous time off: 17 days paid time off sick days and 11 company holidaysBaby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest additionThroughout the interview process please remember that emails will only be from email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. Valon makes hiring decisions based solely on qualifications merit and business needs at the time.Required Experience:IC Key Skills Computer Hardware,Network Management,Active Directory,LAN,Firmware,Computer Networking,POS,Windows,Software Troubleshooting,Operating Systems,Micros POS,Analytics Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 80 - 100