IT - Clemson University - Computer Operator - Intermediate at SUNSHINE ENTERPRISE USA LLC

Job DescriptionJob DescriptionPosition: Computer OperatorLocation: 100% RemoteYears of Exp: 06+YearsWork Type: C2C/W2Duration:12 Months SummaryThe role supports federally mandated updates for the South Carolina Medicaid System. Responsibilities include performing monthly billing data extractions from SolarWinds and Excel, transforming data for billing, and automating as many tasks as possible. Additional duties include maintaining the executive dashboard and providing Tier 1 support for the BMC FootPrints ticketing system.Daily Duties & Responsibilities· Gather infrastructure data and update Excel spreadsheets for the MITS Billing department.· Manage, update, and support the MITS interactive executive dashboard.· Perform asset management tasks and assist with documenting processes in collaboration with the technical writer.· Serve as Tier 1 support and act as a backup to the FootPrints Administrator.· Work with the FootPrints admin to modify forms, workspaces, and develop FAQs.· Communicate clearly in both written and verbal formats.· Collaborate effectively with Clemson staff and contracted teams.Required Skills· Microsoft Excel· Microsoft Power BI· BMC FootPrints Ticketing System· Collaboration· CommunicationPreferred SkillsExperience with software upgradesChange management proceduresRelease management processes