IT Client Support Engineer at Ingram Barge Company

Ingram Barge Company has an opening for aSenior IT Client Support Engineer in Nashville TN. Were looking for a candidate who excels at delivering high-quality technical support guiding and mentoring team members and driving continuous improvement in IT service delivery. This role requires strong problem-solving skills excellent communication and the ability to manage multiple priorities in a dynamic environment.What You Will Be Doing:Answering inbound calls from users to assist with technical issues Using a ticketing system to resolve user issues and service requestsWorking service requests in our queue and assisting with fulfilling the users requestsAssigning user requests to the correct group for resolutionCreating and maintaining documentation for all systems serviced by the Solution CenterInstalling and supporting audio/visual equipment for conference roomsAssisting in identification of outages to engage proper support in a timely mannerHelping with identifying issues that arise with technicians at Level 1 Managed Service Provider: logging troubleshooting procedure etc. and reporting these issues to the MSP managementSupporting department activities with regular and prompt attendanceResolving problems with differing levels of complexity while using a problem management database and help desk systemsManaging and coordinating projects involving the help deskMentoring other associates and intermediate level solution center technicians while maintaining a positive team environment and advocating for the team Identifying areas for training for the teamBuilding business relationships across the business to fortify partnershipsModeling the Ingram WayLeveraging technical competencies such as scripting to innovate and improve processesOrganizational Competencies:Customer service skillsProject coordinationProcess designerDocumentationProfessional/Technical Competencies:Active DirectoryAzureDomain ControllersDNS DHCP RDSExchange OnlineThorough knowledge of SCCM involving endpoint managementIntunePowerShellWindows RegistryVMs Hyper-V asset lifecycle management cost controls and contract trackingQualifications : Knowledge Skills and Abilities:Associates degree required; bachelors degree preferred (degree requirement may be waived with significant demonstrable experience)23 years of experience in a technical support or client services rolePreferred certifications: A Network Microsoft AzureCustomer service skillsAdvanced troubleshooting knowledge in a server/client Microsoft environmentCollaboration with internal team and across other departments; relationship buildingDiplomat of the Solution CenterSolid networking knowledgeFamiliarity with IP telephonyProficient usage of office applications such as Microsoft Office AdobeAdvanced knowledge of Active Directory experience with Azure AD user creation DCsAdvanced troubleshooting abilities for browserFamiliarity with Apple and Android mobile devices.Must be comfortable communicating with users at their technical level.Experience troubleshooting/supporting Outlook in an exchange environment and cloudMust be able to adapt quickly in a fast-paced environment and juggle multiple priorities.Detail oriented; good writing skills for documentation purposesAdditional Information : Working Environment & Conditions:Ability to lift up to 75lbs on a regular basisTravel periodically to support remote officesOvertime is required on occasion to complete tasksOn-call or after hours support required by rotation basisAll your information will be kept confidential according to EEO guidelines.A competitive compensation package Comprehensive benefits including Medical/Prescription Drug plans HSA Vision Dental and Health Care FSA.Generous paid time off benefits 401K match upon first day of hireLife and AD&D Employee Assistant programs Group Legal & moreAssociate growth and development encouraged through internal training and tuition reimbursement programIf you are requesting reasonable accommodation or disability assistance in submitting your application you may email us at Ingram Marine Group and its affiliates (Company) is an Affirmative Action/Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age work related mental or physical disability veteran status sexual orientation gender identity or genetic information. EEO/AA Employer/Vet/DisabledWe participate in EVerify Work : NoEmployment Type : Full-time Key Skills Engineering Support,Law Enforcement,ABB,Information Security,Adobe Dreamweaver,Data Analysis Experience: years Vacancy: 1