IT Desktop Support at Elevait Solutions

Job Title: IT Desktop Support Location: Corning NY Duration: 6 Months Job Type: Contract Maximum Submissions per Supplier: 3 Note: SPOTLIGHT CALL: Friday December 5th at 10:30am EST. Please see posting chat for call details. Schedule: M-F 8am - 5pm some flexibility may be required. Interview Process: First Round Phone Screen Second Round Onsite Interview. Six month anticipated assignment. Possibility of extension based on demand. Top 3 Keywords: 1. Active Directory 2. Windows 11 Deployment 3. Cisco VPN/Citrix Support Top Required Skills: 1 year hardware support experience Strong troubleshooting skills with Windows 11 and Microsoft applications Excellent communication and customer service skills Must-Have Skills: 1 year hardware experience (beyond imaging/deployment) Proven experience with Windows OS deployment (Windows 11) Active Directory administration Basic Command Prompt and PowerShell knowledge Ability to troubleshoot VPN (Cisco) Citrix browsers printers and connectivity issues Familiarity with Office365 and cloud applications Experience with asset management and ServiceNow Ability to install/configure Adobe products Check Point endpoint client and IP telephony Strong problem-solving and multitasking skills Willingness to learn and grow Nice-to-Have Skills: Associates degree CompTIA Certifications (ITF A Network Server Cloud Mobility) Experience supporting mobile devices Experience with device imaging via USB/PXE Smart-Hands or infrastructure support experience Key Responsibilities & Duties: Provide in-person and occasional remote technical support for hardware software systems and infrastructure across the Corning Valley region. Administer Active Directory support Windows 11 Office365 Cisco VPN Citrix connectivity and corporate mobile devices. Install configure and troubleshoot applications hardware printers drivers and IP telephony. Manage assets document work update records and utilize the knowledge base and ServiceNow. Perform hardware ordering/deployment device imaging end-user equipment moves and Smart-Hands tasks. Coordinate with customers schedule follow-ups and collaborate with multi-team groups and project teams. Requirements: HS Diploma or GED required; Associates degree preferred. Minimum 1 year hardware support experience. Strong communication customer service and troubleshooting skills. Technical experience with Windows 11 Active Directory Office365 and basic PowerShell/Command Prompt. Ability to work onsite travel lightly as needed and manage multiple tasks independently. Key Skills Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting Employment Type : Full Time Experience: years Vacancy: 1