IT Desktop Support Tech at PTS Advance

Details:Job Title: IT / Help Desk AnalystLocation: Big Spring TX Refinery SiteEmployment Type: Long-term ContractPosition SummaryWe are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operations at a major refinery facility in Big Spring TX. This role provides on-site technical assistance for plant personnel ensuring reliable functionality of computer systems network connectivity and hardware/software applications critical to refinery operations. The ideal candidate is service-oriented adaptable and comfortable working in an industrial environment supporting both office and field users.Key ResponsibilitiesServe as the primary on-site contact for IT support requests troubleshooting desktops laptops printers mobile devices and peripherals.Support end-users with software installations system access and hardware configuration.Maintain and monitor plant networks switches and connectivity to ensure reliable uptime.Manage user accounts security permissions and group policies in Active Directory and Microsoft 365 environments.Provide support for process control system interfaces handheld devices and field communications tools used by refinery staff.Document all service requests incidents and resolutions in the ticketing system; escalate complex issues as needed.Assist with deployment of IT projects system upgrades and cybersecurity initiatives.Collaborate with corporate IT teams to maintain refinery compliance with company policies and IT standards.Ensure backup systems antivirus protection and data recovery procedures are in place and functional.QualificationsEducation: Associate or Bachelors degree in Information Technology Computer Science or related field (or equivalent work experience).Experience: 25 years of IT support experience ideally in a manufacturing chemical or refinery setting.Technical Skills:Windows 10/11 Microsoft 365 and Active Directory administrationNetwork troubleshooting (LAN/WAN switches routers cabling)Experience with ServiceNow Remedy or similar ticketing toolsFamiliarity with VPN remote desktop tools and mobile device management (MDM)Preferred: Knowledge of industrial control networks or process automation interfaces.Certifications: CompTIA A Network or Microsoft Certified IT Professional (MCP/MCSA) preferred.#INDG Key Skills Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting Experience: years Vacancy: 1