IT Desktop Technician (Dallas, TX) Austin Industries at Austin Careers

Austin Industries is one of the nations largest most diversified U.S.-based construction companies. With more than 7000 employee-owners Austin Industries provides nearly every type of civil commercial and industrial construction services through the expertise of our operating companies: Austin Bridge & Road Austin Commercial and Austin Industrial.Austin Industrieshas an outstanding opportunity for anIT Desktop Technicianat our corporate headquarters inDallas Texas. The IT Desktop Technician will provide general and escalated support to all Employee-Owners at all headquarters offices and jobsites of all Austin operating companies. Theyll focus on coordination installation and implementation of all IT hardware and software including but not limited to laptops desktops tablets iPads docking stations monitors audio/video equipment phones and wireless devices.Responsibilities:Provide on-site and remote maintenance troubleshooting for computer hardware peripherals software virus network connection and mobile device configurationRecognize diagnose and resolves common system issues; may use remote desktop screen sharing software to quickly and accurately assist users with issuesResponds to telephone calls emails and ticket requests for technical supportSoftware and hardware installations updates and troubleshootingAudio/video conference setup and supportPrinter/scanner setup and supportDocument track and monitor the problems to ensure a timely resolutionAssist Asset department with imaging of new and upgraded equipmentTrack document recurring problems and recommend corrective actions to the appropriate IT teamOther duties as assignedQualifications:An associate degree in computer technology information systems or related field preferred but not required2 years of experience in computer technology support or related areaAzure Fundamentals Certificate preferredBilingual in Spanish highly preferredKnowledge of commonly-used concepts practices and procedures within fieldExcellent communication (written and verbal) analytical customer services and interpersonal skillsAbility to work in a fast-paced deadline driven environmentRequirements:Be available to work at Austin Bridge & Road headquarters in Coppell Texas as needed per rotating scheduleBe available to travel to jobsites at least once every quarterApplicants must be legally authorized to work for ANY employer in the United States. Austin Industries is unable to sponsor or take over sponsorship of an employment visa for this position.Benefits & CompensationWe offer excellent benefits including medical dental life and disability insurance and a matching 401K plan.We are proud to be a 100% Employee-Owned Company (ESOP)!To learn more about our employee-ownership structure please go to Industries is an Equal Opportunity Employer.Seethe Know Your Rights poster available inEnglishandSpanish.About Austin IndustriesAustin Industries and its operating companies engage in almost every type of civil commercial and industrial construction. Austin is owned entirely by its employees through its Employee Stock Ownership Plan (ESOP). Austin Industries has a rich history. We are one of the largest and most diversified construction firms in the nation. Austin stands on the core values of Uncompromising Integrity Employee-ownership Exemplary Service and Excellence in Safety.To learn more about our history culture and operations visit us at.No Third-Party Inquiries PleaseThis Company does not accept and will not considerunsolicitedresumes or any otherunsolicitedcandidate information submitted to the Company or any of its employee-owners by staffing agencies search firms or third-party recruiters in response to a posted Company will not pay any placement fee(s) without awritten agreementto do so (i.e. payment must be required pursuant to the terms of awritten agreement).Any unsolicited resumes or candidate information submitted to this Company or any of its employee-owners becomes the property of the Company.Accessibility NoteIf you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs or have accessibility concerns please contact thePeople Services Teamat.Required Experience:IC Key Skills IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1