IT Field Support Technician at VINCO

IT Field Support TechnicianLocation: Laurel MDSheehy Auto Stores Proud recipient of the 2024 Richmond Times Dispatch & Washington Post Top Workplaces Award!Why Join UsAt Sheehy Auto Stores we believe technology drives successand so do the people behind it. As an IT Field Support Technician youll be the go-to expert ensuring our team stays connected and productive. If you love solving problems thrive in a fast-paced environment and want to grow your career with a Top Workplace this is your opportunity.What Youll DoRespond quickly to help desk inquiries delivering remote and on-site support that keeps operations running smoothly.Diagnose troubleshoot and resolve hardware software and network issues with confidence and precision.Install repair and maintain PCs and related systemsyour work directly supports our employees success.Document all tickets in the Help Desk system for clear communication and accountability.Provide exceptional customer service adapting to new tools and techniques to enhance user experience.Configure equipment operating systems and software following SOPs to ensure seamless onboarding.Communicate technical information clearly to end-users and collaborate with teammates.What Were Looking ForEducation: High school diploma required; Bachelors degree preferred.Experience: 13 years in help desk or IT support roles.Certifications: CompTIA A or Network preferred.Technical Skills: Strong knowledge of Windows Active Directory networking and Office Suite (Word Excel Outlook).Connectivity Expertise: Familiarity with Ethernet WiFi TCP/IP and VPN.Domain Environment: Experience supporting desktops in a domain environment.Flexibility: Willingness to work occasional evenings/weekends during peak periods (audits emergencies fiscal year-end).Physical Ability: Ability to lift/carry up to 50 lbs.Legal Requirements: Authorized to work in the U.S.; able to pass background screening Motor Vehicle Record check and drug test.What We OfferHealth Vision and Dental Insurance.Paid Training & Career Growth Opportunities.401(k) with profit sharing.Work with a team that values innovation collaboration and excellence.Ready to make an impact Apply today and help us keep Sheehy Auto Stores moving forward!Required Experience:IC Key Skills Change Management,API,ABAP,Facility Management,Games,Claims Employment Type : Full-Time Experience: years Vacancy: 1