IT Help Desk Associate (Temporary 6 months) at Border States

Be part of a growing successful company in an exciting and challenging field. Border States is 100% employee-owned which means youre empowered to make decisions find solutions and receive rewards for your hard work.This position will be located in: Fargo ND Application Deadline: November 26 2025Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.Job Summary Receives telephone calls from users seeking assistance with computer software hardware mobile devices email or operating systems. Diagnoses and troubleshoots initial hardware and software errors from users and identifies possible resolutions or support escalation needs. Enters detailed information into the help desk software and completes appropriate follow-up to ensure the problem is resolved. Resolves basic problems while on the phone (i.e. unlocking documents resetting passwords rerouting print jobs). Works with other IT team members to research problems and find solutions. Answers questions applying knowledge of computer software hardware procedures and internal knowledge databases.Responsibilities Essential FunctionsDevelops and maintains effective working relationships with customers vendors and othersEnsures customer satisfaction and addresses problems and complaints as they arise.Initiates timely communication with the supervisor regarding Help Desk problems and related measures as defined with the supervisor.Ensures the collection and maintenance of accurate department information as requested in accordance with the requirements of the companys information system. Receives telephone calls emails and instant messages from users seeking assistance with computer software hardware mobile devices email or operating systems. Diagnoses and troubleshoots initial hardware and software errors from users and identifies possible resolutions or support escalation needs.Enters detailed information into the help desk software and completes appropriate follow-up to ensure the problem is resolved.Resolves basic problems while on the phone (i.e. unlocking documents resetting passwords rerouting print jobs)Works with other IT team members to research problems and find solutions.Answers questions applying knowledge of computer software hardware procedures and internal knowledge databases.Uses remote control capabilities to view user errors or to diagnose issuesSets up users for system access and security roles.Non-essential FunctionsProvides accurate timely documentation of expenses and other information as requested.May write or revise user training manuals and procedures.May develop or assist in the development of training materialsTrains or assists in training users on software and hardware.Assists in the maintenance of IT department inventory and purchasing systems.May create reports related to internal information technology specifications or needsPerforms other duties as assigned by supervisor or designate.Qualifications Two-year degree in Computer Technology or the equivalent in work experience. Four-year Computer Science degree helpful. Knowledge of Windows PCs is essential. Ability to read write and speak in English required.Prefer working knowledge of Microsoft Office (Excel Word Access and PowerPoint) Internet Outlook and SAP software.Skills and Abilities Excellent interpersonal written and verbal communication and customer service skillsAbility to effectively plan and organize. Excellent customer service skills include being competent accurate responsive and engaged.Ability to work effectively as a team with all BSE personnel.Physical Requirements Frequency at which you would carry/lift in a typical day:Occasionally 0 33% Frequently34 66% Continuously: 67 100%Lift from Waist:< than 10 lbs. - Not at all10 to 25 lbs. - Not at all26 to 50 lbs. - Not at all51 to 75 lbs. - Not at all75 to 100 lbs. - Not at all100 lbs. - Not at allLift from Floor:< than 10 lbs. - Frequently10 to 25 lbs. - Frequently26 to 50 lbs. - Occasionally51 to 75 lbs. - Not at all75 to 100 lbs. - Not at all100 lbs. - Not at allCarried for Distance:< than 10 lbs. - Not at all10 to 25 lbs. - Not at all26 to 50 lbs. - Not at all51 to 75 lbs. - Not at all75 to 100 lbs. - Not at all100 lbs. - Not at allPhysical Activity Frequency at which you would do the following in a typical day:Sitting (a continuous period of being seated) - ContinuouslyStanding (for sustained periods of time) - FrequentlyWalking (moving about on foot to accomplish tasks) - FrequentlyBending/stooping (downward and forward) - OccasionallyCrawling (moving about on hands and knees or hands and feet) - Not at allClimbing/Walking Stairs (ascending or descending) - FrequentlyReaching (extending arms in any direction) - FrequentlyCrouching/squatting (bending the body downward and forward by bending leg and spine) - OccasionallyKneeling (bending legs at knee to come to rest on knee(s)) - OccasionallyBalancing (maintaining body equilibrium to prevent falling) - OccasionallyRepetitive motion (substantial movement (motions) or the wrists hands and/or fingers) - ContinuouslyPivoting (movement in any direction with one foot keeping the other in contact with the floor) - OccasionallyPushing/Pulling (using upper extremities to press against or draw or tug) - OccasionallyGrasping (Applying pressure to an object with the fingers and palm) - FrequentlyFingering (picking pinching typing; working with primarily fingers and not whole hand) - ContinuouslyTalking (expressing or exchanging ideas by means of the spoken word) - ContinuouslyDriving (the control and operation of a motor vehicle) - OccasionallyDesk work (work usually performed at a desk) - ContinuouslyUse of a computer - ContinuouslyUse of a telephone - ContinuouslyHearing (Perceiving the nature of sounds at normal speaking levels) - ContinuouslyExposure (to adverse weather & temperature conditions) - Not at allTravel (travel needed to perform job duties) - OccasionallyAdditional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employers discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.Our HistoryBorder States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers needs which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment resourcefulness and flexibility to outperform all others.ValuesAs a Border States employee-owner youre responsible for living our mission service philosophy and service standards.Our PurposeWe believe unstoppable businesses shouldnt go it alone. We are owners - of relationships of outcomes of every moment these unstoppable businesses need to deliver.Service PhilosophyWe earn customer loyalty and confidence by caring about their needs and adding value to everything we do.Service StandardsBorder States employee-owners are competent accurate responsive and engaged .Your careerJoin an experienced team at one of the largest electrical distributors in the United States. What are you waiting forBorder States has a competitive benefits package which includes but is not limited to:Health Dental and Vision BenefitsAccident Critical Illness Hospital IndemnityFSA & HSAEmployee Stock Ownership Plan (ESOP)Disability Benefits401(k) Retirement PlanLife InsuranceEmployee Assistance ProgramPaid HolidaysPaid Volunteer TimePersonal Leave time and more!Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.Equal Opportunity For AllIts not just the something weve believed in since our value the diversity of all of our employee-owners and will always be an equal opportunity employer.Drug Free/Smoke Free workplaceEmployment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:Criminal background check (required for all positions)Motor Vehicle Record (MVR) check (required for positions involving driving)Drug testingThe MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.Required Experience:IC Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Employment Type : Temp Experience: years Vacancy: 1