Help Desk Specialist at Ottawa

We are seeking a dedicated and customer-oriented Help Desk Specialist to join our IT support this role you will be the first point of contact for our employees (or customers) handling technical queries diagnosing hardware and software issues and ensuring timely resolution. Your goal is to minimize downtime enhance user satisfaction and maintain efficient IT operations. Responsibilities: Deliver first-level assistance and client issue resolutions.Appropriately advance unanswered questions to the next level of assistance.Track route and redirect issues to the proper resources.Update customer information and activity reports.Guide clients through the problem-solving method.Utilize multiple internal methods to review customer information to give cherished consumers the kind of customer service they deserve.In a Windows Domain environment assist users with technical support remotely and in person.Without losing data move and manage business email accounts across many domains.Follow up with clients give feedback and see issues through to completion.Increase customer satisfaction by using superior customer service techniques.Ensure accurate recording archiving and closure.Suggest changes or enhancements to the technique.Maintain and expand your understanding of support desk practices products and services. Qualifications: Bachelors degree in computer science information technology or a related fieldA solid track record of providing Help Desk helpEnglish language proficiencyWorking knowledge of databases remote control and help desk software Required Skills: Strong interpersonal and communication abilitiesAdvanced multitasking and troubleshooting abilitiesCustomer-centric mindset Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Employment Type : Full Time Experience: years Vacancy: 1