IT Helpdesk Intern at Bloom Energy

This is a 10-week internship starting June 8 or 15 and is fully on-site at the listed office location.Company Overview were making it a reality.For over two decades weve been at the forefront of the global energy transition pioneering solutions that empower critical industries to thrive in a rapidly digitizing energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals electric grids manufacturing facilities and utilities our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining whats possible by delivering energy abundance for all. With more than 30000 fuel cell modules deployed worldwide we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled time-to-power capabilities reliability and sustainability ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm.At Bloom we thrive on collaboration bold thinking and relentless innovation. We believe that together we can create a brighter more sustainable future while tackling the most pressing challenges of the 21st century.Department OverviewThe IT Helpdesk team provides hands-on experience in providing technical assistance troubleshooting hardware and software issues and supporting end-users across the organization.Position ResponsibilitiesProvide first-level technical support to employees via phone email or in-person.Troubleshoot and resolve issues related to hardware software printers and network connectivity.Assist with setting up and configuring laptops desktops mobile devices and peripherals.Support onboarding and offboarding processes including account setup and equipment provisioning.Document support requests resolutions and procedures in the helpdesk ticketing system.Collaborate with IT team members to escalate and resolve complex issues.Help maintain inventory of IT equipment and supplies.Contribute to process improvement and knowledge base documentation.Minimum QualificationsCurrently a student earning a Bachelors degree in Information Technology Computer Science or a related field.Software Engineering Information Technology or a related field .Must be graduating between May 2026 and August 2027Basic understanding of computer hardware operating systems (Windows macOS) and common software applications.Familiarity with troubleshooting techniques and customer service principles.Strong communication and interpersonal skills.Ability to work independently and in a team environment.Detail-oriented with good organizational skills.Desired QualificationsExperience with helpdesk or ticketing systems (e.g. ServiceNow Jira Zendesk).Familiarity with Active Directory Office 365 and remote support tools.Visa Sponsorship Bloom Energy is unable to provide VISA sponsorship to interns or new grad hires on an F-1 J-1 or other visa for this position regardless of CPT or OPT status.EOE StatementBloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race sex color religion national origin protected veteran status or on the basis of disability. Bloom Energy makes reasonable accommodation consistent with applicable laws for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability who can perform the essential job functions unless undue hardship would result.Salary Statement with pay rangeBloom Energy is committed to fair and equitable compensation practices. The total compensation for this position is based on various factors including but not limited to relevant skills and experience.Salary Ranges:$36.00 - $39.00Required Experience:Intern Key Skills Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 36 - 39