IT Helpdesk Student Knowledge Base Editor at St. Olaf College

DescriptionJob Title: IT - Helpdesk Student Knowledge Base EditorClassification: Student Employee (non-exempt) Name and Address of Employer: St. Olaf College 1520 St. Olaf Ave Northfield MN 55057 Department Name: Information Technology Unit Number (5 digits): 14115 Length of Position: See Employment Authorization Contact Person/Supervisor: Helpdesk Manager Pay Rate (Check One) Standard Hourly Rate X Mid-Level: Supervisory/Special Skills Hourly Rate Description of the position (Purpose of the Position): The Knowledge Base Editor will assist with developing and implementing a curation program of ITs Knowledge Base and Service Catalog. The KB Editor will create and assist with knowledge base content creation related to IT Helpdesk processes troubleshooting how-to articles and other supporting documentation as needed. The KB Editor will be the lead mentor for all of the Technology Consultant Assistants at the IT Helpdesk.Transferable Skills: Interpersonal communication Technical Writing skills Develop and provide feedback for online course modules Document issues Research Troubleshooting The ability to provide support and feedback to colleagues OrganizationDuties and Responsibilities: Assist with creating and implementing a knowledge base curation and content creation training program for all Technology Consulting Assistants. Track curation progress. Create content for a public knowledge base as well as content for an internal knowledge base. Edit content created by colleagues. Enter all articles into the TeamDynamix Knowledge base. Create status reports periodically for the Helpdesk Manager. Provide feedback guidance and support to colleagues.Qualifications: (Education/Experience/Skills) At least 1 year experience either at St. Olaf IT Helpdesk or other Helpdesk job. Attention to detail and excellent organization skills. Ability to understand and articulate technical concepts. Interpersonal skills (open-minded and attuned to diverse experiences). Ability to work well independently and as a team. Demonstrate good written and verbal communication skills. Strong initiative and reliability. This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time by St. Olaf College with or without prior notice. Key Skills Anti Money Laundering,Access Control System,Catering,Assessment,Communication Employment Type : Part-Time Experience: years Vacancy: 1