IT Internship Help Desk Technician at Walton Arts Center

TemporaryDescriptionAbout UsAt Walton Arts Center/Walmart AMP we strive to be the place where a diverse mix of talented people want to come to stay and do their best work. We pride ourselves on bringing the best Arts and Entertainment to our audiences in Northwest Arkansas and we know our organization runs on the hard work and dedication of our passionate and creative employees.Walton Arts Center and the Walmart AMP aspire to be welcoming spaces where people can be their authentic selves. To truly embody our mission we recognize the importance of reflecting the diversity of our community on our stages in our audiences and within our workforce volunteers and Board.Our organization is committed to creating a welcoming environment guided by our core values: Relevance; Inclusivity; Sustainability; Excellence. Walton Arts Center/Walmart AMP is focused on promoting fairness and recognizes the value of diverse perspectives backgrounds and experiences. We believe these elements enhance the strength creativity and success of our team and the communities we serve.Walton Arts Center Inc. operates two campuses: a 1200-seat proscenium theatre and 269-seat black box in Fayetteville and an 11000-capacity outdoor Amphitheatre known as the Walmart AMP in Rogers AR. Walton Arts Center has been Arkansas premier performing arts center for over 30 years and Walmart AMP has consistently been one of Billboards top-rated amphitheaters producing 30 plus concerts per season.Located in the beautiful Ozark Mountains NWA (as the locals refer to it) includes Benton Washington and Madison counties with five hub cities: Bentonville Fayetteville Rogers Springdale and Siloam Springs. The economic opportunity is unparalleled but so is the lifestyle see: 400-plus miles of mountain biking trails and paved pathways a thriving arts community complete with world-class performing arts center and museums a legitimate beer and food scene and live music to enjoy. Best of all its a place where everyone is welcome.Position OverviewTo Provide Help Desk support to the It department and the Walton Arts Center organizationRequirementsPrincipal Responsibilities (Essential Functions)Serve as the first point of contact for customers seeking technical assistancePerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in provided ticketing platformFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresRepresent Walton Arts Center / Walmart AMP at both on and off-site events as requested.Maintain professional working relationships with teammates fellow staff members from other departments vendors patrons and tenants of leased spaces.Perform related duties as assigned by supervisorMaintain security and safety requirements as defined by operations guidelines.Maintain compliance with all company policies and proceduresMinimum QualificationsThe work environment as well as the intellectual social and physical demands described here arerepresentative of those that must be met by an employee to successfully perform the essential functions ofthis job. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions.Education Training TraitsMust have reliable mode of transportation to attend community events and shows.High school diploma or GED requiredComfortable with consistently adhering to the highest standards of integrity professionalism ethics and confidentiality.Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer serviceStrong communications skills and the ability to interact with many different types of peopleAn on-going desire to learn and improveAbility to work independently as well as with others to carry out assignments to completion within parameters of instructions given prescribed routines and standard accepted practicesAbility to safely and successfully perform the essential job functions consistent with the ADA FMLA and other federal state and local standards including meeting qualitative and/or quantitative productivity standards.Ability to maintain regular punctual attendance consistent with the ADA FMLA and other federal state and local standardsRequirements and SkillsProven experience as a help desk technician or other customer support roleTech savvy with working knowledge of office automation products databases and remote controlGood understanding of computer systems mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesGood communication skillsCustomer-oriented and cool-temperedBSc/BA in IT Computer Science or relevant fieldPhysicalMust be able to lift and carry up to 50 lbs.Must be able to talk listen and speak clearly (on telephone)Must have a working cell phone and be willing to install basic applications and be willing to use it for work purposesMust be able to endure sitting or standing for extended periods of timeMust be able to endure standing or walking for extended periods of time on various surfaces such as concrete grass and inclined surfaces.Must be able to endure outdoor elements including cold heat wind and/or precipitationMust be able to work in large crowded environments with flashing lights loud music and noisesRequired Experience:Intern Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Employment Type : Temp Experience: years Vacancy: 1