IT Operations Manager at LN Curtis & Sons

Full-timeDescriptionJob DescriptionThe IT Operations Manager role is to oversee and manage all IT Operations activity and personnel within the IT Department.The role establishes and maintains the critical company IT infrastructure while providing end-user support on all systems applications and devices. Enterprise business and web applications are handled by a different team within IT.Curtis IT InfrastructureThe IT Operations Manager takes full responsibility for the establishment and maintenance of the companys IT infrastructure ensuring all components are running smoothly securely and with high availability. This includes planning developing installing configuring maintaining supporting and optimizing all infrastructure components.Physical equipment:Data circuits for Internet and inter-office connectivity for 10 officesCisco/Meraki switches and routers for all locationsSonicWall firewalls for all locationsEthernet cabling for all locationsUninterruptible Power Supply (UPS) systems at all locationsWireless Access PointsKyocera networked office copiersWindows desktops laptops and all peripherals for staffNetworking:Cisco/Meraki switchesVPN connectivityMeraki WAPsMicrosoft Active DirectoryEnterprise applications:Monitoring and alerting servicesMicrosoft O365 servicesFreshdesk user ticketing solutionOkta Single-Sign-On (SSO) serviceCybersecurity:Required procedures and processes to pass annual auditsIntrusion detection systemsManageEngine endpoint managementMalwarebytes end-point protectionKnowBe4 security awareness training systemProofPoint anti-spam serviceTelecommunications:Apple iPhones for staffAnalog telecom circuitsInternet circuitsZoom VoIP phone systemInternet domains:Oracle high availability domain managementGoDaddy domain registrarNetwork Solutions domain registrarEnd-user SupportThe IT Operations Manager ensures the highest quality of customer service and user satisfaction in providing end-user Help Desk support:Applications support:Microsoft emailMicrosoft O365Windows desktopZoomMozyPro backupUser support:Orientation and trainingFile restore/recoverySecurity awareness trainingHardware support:Desktops and laptopsPC performance tuningPrinters/copiersEthernet cablingiPhonesHR support:Employee leaving supportNew employee IT onboardingDocuSign managementProcurement:Computer purchase requestsSoftware purchase requestsPeripheral purchase requestsManagerial ResponsibilitiesThe IT Operations Manager has an overarching responsibility of managing their team with the following managerial responsibilities:Managing assigned IT projects including:Establishing new Curtis offices for company expansion.Upgrading / replacing IT infrastructure components.Rolling out new technology solutions for staff.Administrative functions:Maintaining and renewing maintenance contracts.Reviewing IT overhead to reduce costs wherever possible.Monitoring and managing all bills from IT vendors.Maintaining an asset management database of all IT assets including servers desktops laptops software applications smart phones.Maintain comprehensive IT documentation in the Atlassian Confluence system.Publish regular blog posts in the Curtis IT Blog for user awareness.Keeping end-users well informed of system outages.The driving vision statement for IT Operations is:Delivering Reliable and Secure IT Services with ConfidenceRequirementsPre-requisite Core CompetenciesTeam Building managing and building top tier IT teams.Project Management formulating and executing on IT related projects.Documentation & Training writing clear and easy to understand end-user training guides and delivering excellent end-user training where necessary.Customer Service providing consistent and excellent IT related customer service.Technical Skills Microsoft Exchange MS Active Directory Windows Server Cisco/Meraki Networking WANs Network Monitoring Desktop Monitoring.Desired Skills & ExperienceStrong communication project and prioritization skills.Ability to communicate effectively to users management and vendors.Excellent customer service skills.Proven track record of rolling out successful IT projects.Windows server configuration setup and maintenance.Configuration and maintenance of Cisco/Meraki switches routers and Sonicwall firewalls.Data security awareness and best practices for data center server and desktop environments.Enterprise desktop management software experience.Ability to test deploy and maintain patches and system updates.Must be able to document change logs in a clear and concise manner.Experience Required5 years management experience in an IT Department.7 years IT customer service experience.3 years experience with Windows System Administration and Active Directory.3 years experience with Microsoft O365.2 years experience with Network Administration.5 years experience running successful IT projects.Experience PreferredMicrosoft MCSA certificationCisco CCNA certificationWorking knowledge of Zoom VoIP phone system.Working knowledge of Dell or equivalent desktop products.Working knowledge of Cisco/Meraki switches and routers.Working knowledge of Sonicwall firewalls.Bachelors degree in Information Systems or related field.About Us:L.N. Curtis & sons is a privately owned and operated corporation that provides Tools for Heroes. The company is headquartered in Walnut Creek California. Operational centers are located in Salt Lake City Utah; Kent Washington; Santa Fe Springs California; and Gilbert Arizona. Established in 1929 L.N. Curtis & sons is the premier distributor of first responder equipment and actively sells and services in the United States. The company is focused on servicing the thirteen Western states and the U.S. Government worldwide. L.N. Curtis & sons is committed to supplying the fire and law enforcement industry with the most modern safe and effective products available. L.N. Curtis & sons is a company whose principal product is service whose principal resource is people and whose principal purpose is to be a distinguished leader in the field of supplying and servicing emergency responder equipment.L.N. Curtis & sons is proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. Additionally L.N. Curtis & sons participate in the E-Verify program as required by law. You may view our Equal Employment Pay Transparency and E-Verify notices at are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at Salary Description$136000 - $156000/annuallyRequired Experience:Manager Key Skills Environment,Fund Management,Cabling,J2EE,Document Control Management Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 136000 - 156000