IT Operations Professional 3 at Cube hub

Description: High Level: Provide daily onsite IT support at the Walpole MA site. (5 days a week onsite 8 hours per day M-F) Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop) Networking & Servers physical topology cabling and troubleshooting and specific manufacturing facility IT device support such printers and handheld scanners etc. Candidate will need to be physically able to walkaround the large facility on a daily basis for spot checks/rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission. Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels. Specifics: Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model Complex IT problem solving and investigation of recurring IT issues Resolving on premise IT issues that may arise or be dispatched to your local location Staying up to date on the latest IT service offerings ITSM portals active migration projects and technical resolutions affecting our user base Escalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) team You have excellent communication skills (written verbal) focused on translation of IT technical resolutions to end user business language L1/L2 deep technical problem-solving capability in many facets of Information Technology Mid-Level Experience with End User Computing Datacenter Technologies and Networking You work effectively in global multi-cultural teams Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion Bachelor s degree or equivalent experience required Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s) Technical: Win10 / Win11 Client expertise with Office 365 in an Enterprise environment Network diagnostics TCP/IP DHCP reservations console access and troubleshooting capability including VLAN knowledge Server configuration iLO setup vulnerability remediation Mobile Device troubleshooting and configuration (Android and IOS) Manufacturing facility devices (label printer handheld WIFI devices and instruments) Intune/Azure AD experience Identity management including multifactor authentication setup PC migration application installation and data copy Service NOW incident and request management Enable Skills-Based Hiring No $(function() $(.qualPlaceHolder).each(function() if($(this).parents(#jsLegend).length ! 1 $(this).find(ul).length 0) var requested $(this).attr(requested); var presented $(this).attr(presented); var dynamicId $(this).attr(id); var text $(this).attr(text); var readOnly ($(this).attr(edit) true); var flexibleScaleLevels $(this).attr(flexibleScaleLevels); var flexibleScaleLevelNames $(this).attr(flexibleScaleLevelNames); new ( element: $(this) readOnly: readOnly requested: requested presented : presented dynamicId : dynamicId text : text flexibleScaleLevels : flexibleScaleLevels flexibleScaleLevelNames : flexibleScaleLevelNames ).initialize(); ) ); QualificationAdditional Details Geographic Min and Max Pay Rates : IT Operations Professional 3MAMin Pay: $46.49 / Max Pay Rate: $58.11Does this worker qualify for overtime : YesScorecard Category : Information TechnologyCommercial Title : Onsite Support TechnicianMain Source of Request : IT Infrastructure Consulting - QO4Vaccination Notice : This position requires Contingent Workers to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.Is this position for a pre-identified (PAYROLLED) candidate : RECRUITEDIf this is a pre-identified (PAYROLLED) candidate please see note below and provide the following: : Name: Email Address: Phone Number: Pay Rate: Please also attach the pre-identified candidates resumeWill this contingent worker require a computer or systems access or utilize a timeclock : YesTime System : FieldglassTimeclock/Shift : Fieldglass1Enter Shift Start and End Time : AMIs there potential for this to convert to a full time position : NoNon-Employee Class : Temporary Agency WorkerWill the worker be required to travel for Siemens : NoIs there potential for this assignment to be extended beyond 13 weeks : YesType of assignment : Full-timeWill this position require a DEA background check clearance : NoHealthineers Vaccination Statement : Healthineers positions within applicable states require candidates to be fully vaccinated or obtain approval of special medical or religious exemption within three days of worker start not applicable in the following states: Alabama Florida Iowa Kansas Montana North Dakota Tennessee Texas and Utah. States subject to change Qualification Assessment Must Have Admin CCWSCSVCC No Key Skills Environment,Fund Management,Cabling,J2EE,Document Control Management Employment Type : Full Time Experience: years Vacancy: 1