IT Process Specialist III-Enterprise Information Security - Policy/Standard Management at UST HealthProof

Job Title

Deliver improvements for the IT organization's processes by establishing, implementing and sustaining a framework for identifying, planning, delivering and supporting IT services to the business. Work with cross-functional IT teams to design, develop and integrate IT processes and procedures utilizing best practices and industry standard frameworks. Work as a team lead on enterprise-wide or business-critical process improvement initiatives for highly complex business IT services.

Departmental Responsibilities

• Develop, maintain, publish, distribute, and manage EIS policies, standards, guidelines, and procedures.
• Provide guidance on policy requirements, interpretation, and compliance.
• Provide strategic input to the development and enhancement of EIS policies, standards, and procedures to ensure accuracy, consistency, and simplification.
• Proactively identify continuous-improvement opportunities related to policy compliance, reviews, and supporting documentation.
• Engage key stakeholders and entities to track and influence implementation of policy requirements.
• Lead and participate in governance engagements related to EIS policies and supporting documents.
• Coordinate with key stakeholders and entities to deliver timely communications (e.g., newsletters and announcements).
• Coordinate across entities on policy and standard language to ensure consistency and alignment.
• Manage the policy and process management lifecycle for BCBSM and its entities.

Departmental Preferences

• Previous policy management experience.

Qualifications

EDUCATION AND/OR EXPERIENCE

• Bachelor's or master's degree in related field preferred.
• Seven (7) years of IT and business/industry work experience required.
• Three (3) years of experience in managing multiple, large, cross functional teams or projects required.
• Experience in areas such as process design, re-engineering, organizational, Six Sigma, CMMI or ITIL preferred.

OTHER SKILLS AND ABILITIES

• Analytical thinking skills.
• In-depth knowledge of Information Technology Infrastructure Library (ITIL) processes and methodologies.
• Written and verbal communication skills interpersonal skills.
• Ability to provide technical or business guidance to clients, both internal and external.
• Ability to work independently, or within a team environment.
• Other related skills and/or abilities may be required to perform this job.

Job Info

• Job Identification 14048
• Job Category Information Technology
• Legal Employer Blue Cross Blue Shield of Michigan Mutual Insurance Company
• Locations 600 E Lafayette Blvd, Detroit, MI, 48226, US (Hybrid)