IT Professional (Supervisor) at Holy Angels Residential Facility

Job DescriptionJob DescriptionFull Time Salary PositionStarting Rate: $ Salary Depending on Experience up to $75,000Benefits: Fulltime Eligible Staff403b retirement with MatchHealthDentalVisionLifeShort Term DisabilityLong Term DisabilityAccidentCritical IllnessPaid Time OffHoliday PayEmployee Referral BonusWellness Center Free MembershipJob Summary:Holy Angels is seeking a proactive and technically skilled IT Professional Supervisor with 10 plus years IT and Management experience to lead all aspects of information technology across the organization. This role is responsible for overseeing infrastructure, systems security, hardware/software lifecycle management, and end-user support. The IT Professional will drive strategic upgrades, ensure HIPAA and cybersecurity compliance, and serve as a key partner in operational continuity and innovation.Specific Skills and Responsibilities:Infrastructure & Systems OversightManage and maintain all facility-wide IT systems, servers, networks, and endpointsOversee installation, configuration, and upgrades of hardware and softwareAdminister user accounts, permissions, and access controls across platformsMonitor system performance and proactively address vulnerabilities or inefficienciesSecurity & ComplianceEnsure full HIPAA compliance across all digital systems and data handlingImplement and maintain enterprise-grade antivirus, malware protection, and firewallsConduct regular audits of security protocols and access logsDevelop and enforce IT policies, disaster recovery plans, and data retention schedulesNetwork & Device ManagementOversee wired and wireless network infrastructure, including cabling and routersInstall and maintain camera systems, phones, printers, TVs, and other peripheralsManage inventory and lifecycle of all IT assets (workstations, mobile devices, etc.)End-User Support & TrainingProvide Tier 13 technical support to staff across departmentsTrain employees on system use, cybersecurity awareness, and troubleshooting basicsMaintain help desk documentation and ticketing system for issue trackingStrategic Planning & CollaborationPartner with leadership to evaluate and implement new technologiesSupport budgeting and procurement for IT-related projects and platformsCoordinate with external vendors and consultants as neededParticipate in cross-functional planning for operational upgrades and compliance initiativesQualifications:Minimum 10 years of progressive IT experience, including supervisory or managerial rolesAdvanced knowledge of Windows and Mac OS environments, networking, and cloud platformsStrong analytical, communication, and project management skillsEducation:Bachelors degree in Information Technology, Computer Science, or related field (preferred)Work Environment:Must work respectfully and effectively with individuals with developmental disabilitiesOn-site role requiring physical presence across departments and buildingsPhysical Demands:Walk, stand, sit, push, pull, stoop, kneel, crouch, reach, use hands and lift up to 50lbs, 2/3s of the timeMay require lifting, bending, and climbing for installations and repairsRequirements:Drug ScreenCriminal Background CheckDrivers License Check