IT Service Delivery Manager (MSP) HYBRID at #twiceasnice Recruiting

IT Service Delivery Manager (MSP) - HYBRIDLocation: Kennewick WA (Hybrid)Salary: $85000-$100000 DOE BenefitsBenefits: Medical Dental Short/Long-Term Disability 401K w/ 3% Safe Harbor PTO & Paid HolidaysJob Type: Full-TimeTypical Hours: M-F 8am-5pm PSTStart Date: ASAPSponsorship: Not availableRelocation Assistance: Not AvailableTravel: Visit customers throughout Washington 2-3x per month for 1-2 daysIT Service Delivery Manager (MSP) - HYBRID DescriptionOur client in the Managed Services industry is seeking an IT Service Delivery Manager to join their team in Kennewick this role you will lead a small team of technicians and oversee IT services for approximately 100 small business clients ranging from 150 employees. This leadership position combines hands-on technical expertise client engagement team oversight project management and process improvement. The ideal candidate may come from an MSP or corporate IT environment and could be an experienced IT Manager or a strong L2/L3 MSP technician ready to step into a managerial customer-facing role. Success in this position requires strong technical depth the ability to build trust with clients and a proactive service-oriented leadership style. This is an excellent opportunity to gain exposure to a wide range of technologies while working in a collaborative environment.IT Service Delivery Manager (MSP) - HYBRID Responsibilities Oversee and manage service delivery for MSP clients Lead a technical support team handling day-to-day Tier 2 and Tier 3 issues Serve as an escalation point for complex technical challenges & also team backup Oversee IT projects & team resources ensuring timelines scopes and budgets are met Manage and support Tier 3 project work for client deliverables Conduct regular client meetings to review performance discuss needs and align on priorities Evaluate test and deploy new technologies and services Identify additional service opportunities and support client growth Monitor document and improve internal service delivery processes Maintain accurate documentation and generate performance reports Manage quoting purchasing and vendor coordination Stay updated on industry trends recommending new tools and servicesIT Service Delivery Manager (MSP) - HYBRID Qualifications 5 years of IT support experience is required Experience as an IT Manager (MSP or non-MSP) or L2/L3 Technician in an MSP is required Strong technical knowledge of Windows servers/desktops networking & virtualization required Experience with Microsoft 365 and cloud technologies is required Valid drivers license and reliable transportation for customer visits are requiredRequired Experience:Manager Key Skills Children Activity,Electrical Engineering,Financial Services,Estimation,Airlines,Asic Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 85000 - 100000