IT Service Desk Sr. Manager at Lear Corporation

Lear For YouWe work hard for the people who work for us. We champion our teams. We foster collaboration inclusion respect and excellence. What we are trying to say is we want to be more for you.We are your path to a better career a better future and a better you.Our teams have invented groundbreaking technologies flawlessly manufactured millions of products and earned a long list of awards. Year after year we are one of the Worlds Most Admired Companies.Our teams are the secret to our success. They are empowered inventive and inclusive. Passionate about their craft. Driven to succeed. Because we all understand that we must work together to win.Are you ready for a better career A better futureWere Lear For You.IT SERVICE DESK SENIOR MANAGERSOUTHFIELD MICHIGAN WORLD HEADQUARTERSThe IT Service Desk Senior Manager is responsible for overseeing the efficient delivery and management of second-level IT support services with a focus onnetwork compute and end-user environments. The role ensures incidents and problems are resolved promptly their impact on business operations is minimized and root causes are addressed to prevent recurrence. This position is critical to maintaining high service availability quality and stability across the enterprise. By managing vendor-delivered services under a Master Services Agreement (MSA) the Senior IT Manager helps safeguard IT operations and supports the organizations global business objectivesThe Role:Your work will include but not be limited to:Manage the daily operations of Level 2 Production Support delivered by third-party vendors under the MSA.Ensure incidents tasks and service requests are resolved within established SLAs.Coordinate with local and centralized IT teams to quickly resolve issues and reduce business disruption.Lead problem management initiatives including root-cause analysis and implementation of permanent corrective actions.Conduct trend reviews of incidents and problems to identify recurring issues and recommend improvements.Collaborate with other IT service management functions to deliver a seamless high-quality service experience.Maintain clear communication with stakeholders on service performance risks and continuous improvement initiatives.Your Qualifications:Networking: Demonstrated expertise in enterprise networking including configuration and management of switches routers firewalls and supporting software and processes that ensure secure and reliable connectivity.Compute: Comprehensive experience in compute infrastructure including deployment administration and optimization of servers and virtualization platforms.End User: Demonstrated proficiency in managing and supporting enterprise end-user technologies including endpoint configuration lifecycle management and troubleshooting across desktops laptops mobile devices and collaboration tools ensuring a secure productive and user-centric computing experience. Strong analytical and problem-solving skills with a focus on root-cause resolution and continuous improvement.Excellent communication and interpersonal skills with proven ability to collaborate across teams and with vendors.Ability to work under pressure manage multiple priorities and deliver results in a global fast-paced environment.Bachelors Degree in Information Technology Computer Science or equivalent experienceITIL 4 FoundationCisco CCNAISC2 SSCP or EquivalentBonus If You Have:ITIL 4 Managing ProfessionalCisco CCNPCisco CCIEISC2 CISSPVMware Certified ProfessionalAutomation ToolsLear Corporation is an Equal Opportunity Employer committed to a diverse workplace.Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies or similar will not be paid a fee and will become the property of Lear Corporation.Required Experience:Manager Key Skills Editorial,Catering,B2C,Camp,Computer Engineering Employment Type : Full Time Experience: years Vacancy: 1