IT Site Liaison at PCC Talent Acquisition Portal

This Site Liaison role is responsible for the provision of quality IT support services for the companys IT infrastructure with emphasis on customer service and satisfaction. The position serves as the sites primary IT contact and liaison between local plant personnel and the PCC Metals Group IT Organization.Essential FunctionsResponsible for the daily monitoring maintenance and availability of computer hardware on siteBuilds and installs personal computers software and peripheral equipmentAssist with network server and VoIP telecommunication support as neededWorks with the Compliance Team to ensure all equipment is maintained and compliantStrives to promptly resolve technical support issues and address user questions and requests at the instruction of the IT Service DeskFacilitates problem resolution by reviewing ticket assignments gathering additional information updating tickets proactively providing status to customers and driving the ticket resolution processEnforces IT policies procedures and standards including systems security to ensure conformity with all information systems and company objectivesActs as a key escalation point for critical IT problems and customer complaintsBuilds relationships with customers and strive to understand their problems and needsMaintains effective communication with the IT Service Desk and the IT organizationProvide best effort support for associated home grown and plant engineering systems.Additional FunctionsPoint of contact for outside vendors contractors and consultantsProvision of after-hours support when its requiredBe part of the after hours on call rotation as requiredBe available to travel and work at other PCC locations when requiredStay abreast of new technologies strategies and services related to areas of responsibilityResponsible for local inventory tracking and hardware/software storage and deploymentRequired Skills and KnowledgeBroad understanding of Microsoft client / server systems networking Microsoft Windows Operating Systems and Microsoft Office productivity toolsExcellent customer service telephone etiquette and interpersonal skillsStrong troubleshooting skillsExcellent organizational and time management skillsStrong oral and written communications skills (technical and non-technical)Ability to work productively either independently or in a collaborative team environmentAbility to solve problems independently quickly and completely and to communicate and present to diverse types of audiences (management teammates users vendors and other staff)Capable of managing small projects and problem resolution in a cross-functional environmentAbility to demonstrate and maintain a high level of initiative motivation drive goal orientation and positive moralMinimum Education/Experience RequirementsAssociate or Bachelors degree in Computer Science Business or a related discipline; equivalent experience acceptable2 years of analytical job experience in an Information Technology organization2 years of systems administration or technical support experienceExperience with Incident Management ticketing systems is desirableSAP experience is desirable Key Skills Presentation Skills,Time Management,Clinical Research,Communication skills,GCP,Infusion Experience,Managed Care,Hospice Care,Conflict Management,Clinical Trials,Research Experience,Home Care Employment Type : Full-Time Experience: years Vacancy: 1